Department Manager - Houston, United States - Burberry Limited

Burberry Limited Houston, United States

5 days ago

Engineering / Architecture

Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

RESPONSIBILITIES

Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock and operations team
Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Lead the integration of new joiners to the business
Lead by example by delivering the Burberry Experience to customers when necessary
Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
Create and maintain an open, positive and harmonious work environment
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system
Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
Able to use a fluent and professional dialogue with clients and staffs
Previous experience with Apple mobile devices and comfortable with the use of digital tools
1-2 years previous supervisory or management experience in retail sales

MEASURES OF SUCCESS

Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: USA || Texas (US-TX) || Houston || RETAIL OFFLINE || MAINLINE || n/a ||

Department Manager

3 days ago

H&M Houston, United States

**Company Description** · Hiring Immediately · At H&M, we welcome you to be yourself and challenge you to grow and make a difference. · You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and star ...
Construction Material Testing Department Manager

1 week ago

Alpha Dynamics LLC Houston, United States

**Duties**: · - The Materials Department Manager will be responsible for the Construction Materials Department (Laboratory and Technicians) · - Supervise and schedule a team of technicians providing services to both public and private clients. · - Focus in soils, concrete, asphal ...
Department Manager

1 week ago

KBR Houston, United States Full time

Title: · Department Manager - Information Management · Job Description · Responsible for the collection and management of information from one or more sources and the distribution of that information to one or more audiences. Under broad direction, is accountable for the performa ...
Department Manager

1 week ago

Burns & McDonnell Houston, United States Full time

Description · The Department Manager is responsible for the managerial direction and leadership of a department within a global practice or regional office. This includes supporting and executing business strategy, developing high performance teams, and promoting the Burns & McD ...
Metallurgy Department Manager

2 weeks ago

Element Materials Technology Houston, United States

Overview: · Join us as a Metallurgy Department Manager and see how your variety of leadership responsibilities make a difference and how critical it is to helping us deliver on our purpose and achieve our goals. · Element is searching for a self-motivated , experienced scientis ...
Manager - Quality Department

1 week ago

Houston Methodist Houston, United States

At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality initiatives in collaboration with medical staff, hospital staff, and leadership. · This position serves as mentor, coach, ...
Metallurgy Department Manager

6 days ago

Element Materials Technology Houston, United States

Join us as a Metallurgy Department Manager and see how your variety of leadership responsibilities make a difference and how critical it is to helping us deliver on our purpose and achieve our goals. · Element is searching for a self-motivated , experienced scientist to lead the ...
Metallurgy Department Manager

1 week ago

Element Materials Technology Houston, United States

· Metallurgy Department Manager · Job Locations · US-TX-Houston · ID · Overview · Join us as a Metallurgy Department Manager and see how your variety of leadership responsibilities make a difference and how critical it is to helping us deliver on our purpose and achieve our goal ...
Assistant Laboratory Department Manager

1 week ago

Fifty Years Houston, United States

**Assistant Laboratory Department Manager** · Houston, TX · Full-Time · Assistant Laboratory Department Manager · **Solugen** · 14549 Minetta St., Houston TX 77035 · **Position** · Assistant Laboratory Department Manager (ALDM) Minetta Operations · **About Solugen:** · S ...
Department Manager Network Planning

1 week ago

Radiant Ventures Deer Park, United States

The Stadtwerke Schweinfurt GmbH, whose sole shareholder is the independent city of Schweinfurt, is currently seeking a full-time Department Head of Planning (m/f/d) to join our team at Deer Park. This is a key position within our successful company, offering long-term prospects. ...
Production Manager Paint and Body Department

1 week ago

MOTO U, LLC Houston, United States

Benefits: · Competitive salary · Dental insurance · Employee discounts · Free uniforms · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Vision insurance · Overview: We are seeking a highly skilled and experien ...
Construction Material Testing Department Manager

1 week ago

TruBlu HR Solutions Houston, United States

Job Description · Job Description · Job Description: · TruBlu HR Solutions is seeking a Construction Material Testing Depart. Manager that will be responsible for the Construction Materials Department (Laboratory and Technicians. Supervise and schedule a team of technicians pr ...
Retail Department Manager: HBA/Food/Candy

6 days ago

Ollie's Bargain Outlet, Inc. Houston, United States

** Retail Department Manager: HBA/Food/Candy** · **Job Category****:** Store Operations · **Requisition Number****:** RETAI017592 · Showing 1 location · **Job Details** · **Description** · Position: Sales Supervisor · Reports To: Team Leaders · Department: Store Operations · E ...
Civil/Site Land Development Department Manager

1 week ago

Colliers Engineering & Design Houston, United States

Overview: · Colliers Engineering & Design, is looking for a Department Manager who will be responsible for the professional, technical, management, marketing, administrative and financial aspects of Civil/Site Department. Manages the Department in order to provide cost effective ...
Assistant Production Manager Paint and Body Department

1 week ago

MOTO U, LLC Houston, United States

Job Description · Job DescriptionBenefits:Competitive salary · Dental insurance · Employee discounts · Free uniforms · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Vision insurance · Overview: · We are seeking a highly ...
2024-2025 Nutrition-Manager-In-Training @ Nutrition Department

1 week ago

Alief Independent School District Houston, United States

Nutrition-Manager-In-Training @ Nutrition Department · (Internal emplyees must use the internal link to login & apply,.) · Primary Purpose: · To gain experience and demonstrate the required level for competence "meet standards" of primary tasks required of a manager. · Qualificat ...
Manager, Research Operations

3 days ago

Houston Methodist Academic Institute Houston, United States

At Houston Methodist, the Manager Research Operations position is responsible for impacting the management, planning, development, budget, and other administrative activities of a Houston Methodist Academic Institute (HMAI) department. This position plans, manages and monitors op ...
Manager, IT Systems

1 day ago

Houston Methodist Houston, United States

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, ...
Manager, Patient Access Service

1 day ago

Houston Methodist Houston, United States

At Houston Methodist, the Manager Patient Access Services position is responsible for the daily management of the staff and operations for one or more of the following areas of Patient Access Services: scheduling, pre-registration, insurance verification, emergency department reg ...
Faculty Affairs Supervisor

1 week ago

Houston Methodist Academic Institute Houston, United States

At Houston Methodist, the Supervisor Faculty Affairs position is responsible for the supervision of the daily operations of the academic appointments and promotion processes at Houston Methodist which includes collecting all supporting documentation, preparing dossier materials, ...