- Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
- High School diploma
- 1-2 years customer service experience
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed.
- Some college experience or a trade or professional certification.
- Insurance or Financial Services industry experience or Product specific experience.
- Prior Call Center experience is highly preferred.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
- Remote, any USA city.
- Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
-
Customer Support Representative
4 weeks ago
Greater Lawrence Family Health Center Oklahoma City, United StatesEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recogn ...
-
Administrative Support Representative
2 days ago
D.H. Pace Company, Inc. Oklahoma City, United StatesJob Description · Job DescriptionDH Pace Company Inc. aspires to hire an Administrative Support Representative for our growing team We are seeking a candidate who is highly organized, has strong customer service skills, and enjoys working in a fast-paced environment. · Job Respon ...
-
Client Support Representative II
14 hours ago
Solera, Inc. Oklahoma City, United StatesClient Support Representative, RemoteWho We AreEnservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance quantifying and valuing whats inside a policyholders home. Minimizing back and forth with our customer by p ...
-
Mechanical Support Warranty Representative
1 week ago
Loves Travel Stops & Country Store Oklahoma City, United StatesReq ID: 439668 · BASIC PURPOSE: Mechanical Support Warranty Representative provides exceptional customer service for the OEM warranty claim process. The Mechanical support dispatch is responsible for filing the OEM warranty claims as they come in through shop connect. Also stayi ...
-
Customer Support Representative
3 weeks ago
DXC Technology Oklahoma City, United StatesJob Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companie ...
-
Administrative Support Representative
3 weeks ago
D.H. Pace Company, Inc. Oklahoma City, United StatesJob Description · Job DescriptionDH Pace Company Inc. aspires to hire an Administrative Support Representative for our growing team We are seeking a candidate who is highly organized, has strong customer service skills, and enjoys working in a fast-paced environment. · Job Respon ...
-
Client Support Representative II
3 weeks ago
Solera, Inc. Oklahoma City, United StatesClient Support Representative, Remote · Who We Are · Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what's inside a policyholder's home. Minimizing back and forth with our c ...
-
Mechanical Support Warranty Representative
6 days ago
Loves Travel Stops & Country Store Oklahoma City, United StatesReq ID: 439668 · BASIC PURPOSE: Mechanical Support Warranty Representative provides exceptional customer service for the OEM warranty claim process. The Mechanical support dispatch is responsible for filing the OEM warranty claims as they come in through shop connect. Also stayi ...
-
Sutherland Global Services Oklahoma City, United States Paid WorkAre you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you stream television and movies and enjoy animated films and tv shows? Are you comfortable writing and speaking to people in both English and French ? · Join Us. · We'r ...
-
Human Resources Officer
1 week ago
Infinity Systems Central City, United StatesThe Motherson Group is one of the top 25 largest and fastest growing providers of complete system solutions for the global automotive industry, serving a variety of other industries such as railway, aerospace, medical, IT, and logistics with over employees in 42 countries worldwi ...
-
PROGRAM SUPPORT STRATEGIST
1 week ago
InsideHigherEd Oklahoma City, United Statesreq17800 · PROGRAM SUPPORT STRATEGIST (w/CDL) · Staff Full-Time · DS9938 · OSU INSTITUTE OF TECHNOLOGY · School Engineering and Const. Tech · Okmulgee, Oklahoma · United States · 42, ,000.00, Salary · M-F 7:30a-4:30p (may vary) · GENERAL SUMMARY: TheSchool of Engineering & Cons ...
-
Medical Assistant
3 weeks ago
Norman Regional Health System Oklahoma, United States Full timeJob Description · Departmental Overview · NRHS is seeking a Medical Assistant to join the float pool. New Float Pool Healers will be trained in both clinical and clerical duties, and be capable of functioning as a Clerk at the Check In/Out area of the clinic as well as helpin ...
-
Outside Sales Executive
1 week ago
Spirit Human Resources Oklahoma City, United StatesAre you ready to kickstart your career in sales and unlock your full potential as a future sales executive? Look no further than our Outside Sales Executive Training Program We're seeking motivated individuals who are eager to embark on a rewarding journey towards becoming top-pe ...
-
Management and Program Analyst
2 weeks ago
Federal Aviation Administration Oklahoma City, United StatesSummary · The Management and Program Analyst provides Contracting Officer Representative (COR) functions on the Integrated Logistics Subteam, AJW-L511. · Duties · Performs multiple and varying assignments and works across functional and/or organizational lines at the Federal Av ...
-
Sales Strategy Manager
3 weeks ago
American Fidelity Sales Careers Oklahoma City, United StatesCome Join the American Fidelity Educational Services Family · Family Owned since 1960 · We are seeking an Insurance Sales Strategy Manager to market our insurance products and provide sales support regionally to our niche markets in the educational community, municipalities, hea ...
-
dean, school of transportation
2 weeks ago
InsideHigherEd Oklahoma City, United States Executive Administration Jobs ,req17216 · DEAN, SCHOOL OF TRANSPORTATION & HEAVY EQUIPMENT · Staff Full-Time · DS9964 · OSU INSTITUTE OF TECHNOLOGY · School of Transportation and HEVI · Okmulgee, Oklahoma · United States · 95, ,000.00, Commensurate with education and experience · M-F 7:30a-4:30p (may vary) · ...
-
Family Support Specialist
3 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. W ...
-
Outside Sales Representative
2 weeks ago
Five star painting Oklahoma City, United StatesJob Description · Do you have a knack for connecting with customers and building quality relationships with them quickly? Does the idea of being in the field and visiting prospective job sites sound appealing? If you're excited about helping people, providing solutions, and closi ...
-
Customer Service Agent
2 weeks ago
Enterprise Call Center Oklahoma City, United States Part timeJob Description · We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and effici ...
-
adjunct - graphic design/3d & animation
2 weeks ago
InsideHigherEd Oklahoma City, United Statesreq17569 · ADJUNCT - GRAPHIC DESIGN/3D & ANIMATION · Adjunct/Temporary Faculty · 900863 · OSU INSTITUTE OF TECHNOLOGY · School of Creative & Information Technologies · Okmulgee, Oklahoma · United States · , Commensurate with education and experience · Variable schedule · GENERAL ...
Customer Support Representative - Oklahoma City, United States - 1202 FSG - Alliance - One
Description
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. CSR II's for the Annuities team at DXC As a Sr. CSR II, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Responsibilities
Required Qualifications
Preferred Qualifications
Working environment: