- Provides the highest quality customer service and exceeds expectations of internal and external customers by handling all questions, with billing and inquiries of the filling the OEM warranty claims, With the highest degree of courtesy and professionalism.
- Utilize proprietary and non-proprietary software systems to track, log, and file each claim and to follow up with the Mechanic Support Coordinators insuring each invoice is billed correctly before filing the warranty claim.
- Creatively solves Truck Care shop issues and provides resolutions to the Truck Care Shops with OEM billing and Fleet Charge issues. Escalates issues as needed to the appropriate individuals or departments.
- Detailed documentation of OEM Warranty and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
- Follow-up of Truck Care cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
- Generates reporting daily, weekly, monthly, and quarterly regarding OEM Warranty and Fleet Charger performance metrics, resolution status, and historical trends.
- Performs project functions for the team such as invoicing, warranty entry, support functions, reporting, etc.
- Other duties assigned as needed
- Education:
- HS Diploma or equivalent required
- Experience:
- 2-3 years Warranty experience and data entry plus.
- Skills:
- Hard skills: Microsoft Office knowledge, Customer Service Software, and 30+WPM
- Soft Skills: Excellent verbal and written communication skills, customer focused, ability to learn quickly, strong management skills, team player, attention to detail, ability to resolve conflicts and diffuse situations, thorough follow-up, and ability to multitask
- Previous experience with tire care or roadside service is a plus
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
- Shift includes weekends and may include evenings or nights as needed
- Gemini Motor Transport, one of the industrys safest trucking fleets.
- Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.
-
Mechanical Support Warranty Representative
4 weeks ago
Love's Travel Stops Edmond, United StatesProvides the highest quality customer service and exceeds expectations of internal and external customers by handling all questions, with billing and inquiries of the filling the OEM warranty claims, With the highest degree of courtesy and profession Mechanical, Warranty, Support ...
-
Bruckner Truck Oklahoma City, United StatesResponsible for keeping the building and grounds clean and neat and maintain all equipment to perform this operation. · ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES · Must keep the building, workbenches, Company tools, and equipment clean and orderly. · Must keep ...
-
Parts Counter Salesperson
1 week ago
Bruckner Truck Oklahoma City, United StatesHe/ she is responsible for filling parts orders over phone or over the counter. Will advise customers of needed parts according to description or malfunction. Needs to be able to operate a forklift. Also perform duties necessary for the smooth operation of the parts department. · ...
-
Outside Sales Account Manager
1 week ago
4 Star - A Commercial Roofing Company Oklahoma City, United States4 Star General Contracting, Inc. is an established, top-rated, award winning commercial roofing company, responsible for the installation of over 25 million sq ft of commercial roofing, specializing in storm damage assessment, energy efficient roofing systems, roofing repairs and ...
-
Project Manager
1 week ago
Nabholz Corporation Oklahoma, United StatesOriginally founded as a small construction company in 1949, Nabholz is now a team of more than 1,200 industry leading professionals working together to serve our clients, communities, and each other. Over the last 70+ years, we've grown into a national multi-service contractor of ...
-
Warranty Administrator
1 day ago
Kirby-Smith Machinery, Inc. - Oklahoma City, OK Oklahoma City, United StatesWho We Are Kirby-Smith Machinery, Inc. · is a leading distributor of heavy equipment and cranes in the central United States. · We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across ...
-
Global Director of Quality
1 week ago
Global Technology Associates Oklahoma City, United StatesJob Description · Job Description · Title: · Global Director of Quality - · Powertrain/Transmission · Re-manufacturing · Job ID : · Location : Oklahoma City, OK · Pay Rate : Highly Competitive Compensation and Bonus Package · Additional Benefits : Health, Dental, Vision, 40 ...
-
Service Manager
1 week ago
Kirby Smith Machinery Oklahoma City, United StatesWho We Are · Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across ...
-
Global Director of Quality
4 days ago
Global Technology Associates Oklahoma City, United StatesJob Description · Job Description Title: Global Director of Quality - Powertrain/Transmission Re-manufacturing · Job ID: · Location: Oklahoma City, OK · Pay Rate: Highly Competitive Compensation and Bonus Package · Additional Benefits: Health, Dental, Vision, 401(k), company-pa ...
-
Regional Truck Driver Owner Operator
1 week ago
TransAm Trucking Oklahoma City, United StatesJob Description · Job DescriptionTransAm Trucking Owner-Operator Truck Driver JobsTransAm Trucking, a leading refrigerated carrier, has owner-operator truck driver opportunities available now for CDL-A drivers Apply for a contractor opportunity today and enjoy life on the road as ...
-
Fuel and Wash Technician
6 days ago
Bruckner Leasing Co, Inc Oklahoma City, United StatesJob Description · Job DescriptionWHO WE ARE · Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members. · Bruckner's is more than just a p ...
-
corporate merchandiser
5 hours ago
Mathis Brothers Oklahoma City, United StatesEXAMPLES OF WORK PERFORMED FOR CORPORATE MERCHANDISER - DESIGN STUDIO:Source, evaluate, and curate a diverse range of luxury furniture and design items that align with the Design Studio's brand identity and market trends · Collaborate with designers, manufacturers, and suppliers ...
-
Parts Representative I
1 week ago
Warren CAT Oklahoma City, United StatesTEAM UP WITH US · The Parts Representative I is responsible for successfully provides excellent customer service and maintains an organized warehouse operation through shipping, receiving, delivery, order filling and inventory management. · Typical Work Schedule: Monday - Thurs ...
-
Optician-Bilingual Required
7 hours ago
Variety Care Oklahoma City, United StatesDepartment: Optometry · Position: Optician · Employee Category: Non-Exempt · Reporting Relationship: Practice Administrator · Character Qualities Required: · * Attentiveness: Showing the worth of a person or task by giving my undivided attention. · * Dependability: Fulfilling wha ...
-
Leasing Service Mobile Tech
1 day ago
Bruckner Leasing Co, Inc Oklahoma City, United StatesJob Description · Job DescriptionWHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members. · Bruckner's is more than just a pla ...
-
Quality Engineer
2 weeks ago
Global Technology Associates Oklahoma City, United StatesJob Description · Job DescriptionTitle: Quality Engineer · Job ID: · Location: Oklahoma City, OK · Pay Rate: Highly Competitive Compensation and Bonus Package · Additional Benefits: Health, Dental, Vision, 401(k), company-paid holidays, and more · Type of hire: Direct · Positio ...
-
Rental Technician I
1 week ago
Warren CAT Oklahoma City, United StatesTEAM UP WITH US · The Rental Technician I is responsible for providing high quality repair service on equipment, in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. · Typical Work Schedule: Mon - Thurs 10 ...
-
Oklahoma Regional Part Sales Manager
1 day ago
Bruckner Truck Oklahoma City, United StatesThe Outside Parts Sales Manager (OPSM) manages sales and marketing programs to increase proprietary and aftermarket parts sales of the Bruckner Truck Sales West Texas Regional AOR. The OPSM provides leadership and drives parts sales through the Bruckner Truck Sales outside sales ...
-
Parts Room Associate II
5 days ago
Niagara Bottling Oklahoma City, United StatesAt Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. · Consider applying here, if you want to: · Work in an entrepreneurial and dynamic environment with a chance to ma ...
-
OKC Leasing Mechanic Technician
4 weeks ago
Bruckner Leasing Co, Inc Oklahoma City, United StatesJob Description · Job DescriptionWHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members. · Bruckner's is more than just a pla ...
Mechanical Support Warranty Representative - Oklahoma City, United States - Loves Travel Stops & Country Store
Description
Req ID: 439668
BASIC PURPOSE: Mechanical Support Warranty Representative provides exceptional customer service for the OEM warranty claim process. The Mechanical support dispatch is responsible for filing the OEM warranty claims as they come in through shop connect. Also staying in contact with our OEM Representative on the process with filling each claim and as well as fleet charge process.
MAJOR RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
SKILLS AND PHYSICAL DEMANDS:
Job Function(s): Truck Tire Care
Loves has been fueling customers journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The companys core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the companys award-winning culture.
The Loves Family of Companies includes:
Mechanical Support Warranty Representative professionals in Oklahoma City
-
Evan Williams
Customer Service Rep
-
Pamela Juarez
Legal Assistant, JD Graduate
-
Maria Collado Rivera
Bilingual (Spanish) Human Resources
-
Chris Smith
Family Law Attorney at The Smith Firm