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    Logistics Coordinator - New York, United States - P.H. Works, Inc.

    P.H. Works, Inc.
    P.H. Works, Inc. New York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Essential Duties: P.H. Works Inc. is a Brooklyn-based licensed plumbing and heating company seeking an organized Plumbing Service Manager to oversee service requests from inception to completion. Responsibilities include receiving and managing service requests, coordinating logistics, scheduling calls, assigning tasks to technicians, and maintaining communication with team members and customers.

    • Receive and manage service requests from customers.
    • Ensure accurate and updated documentation of details for each request.
    • Coordinate logistics for service calls, including shutdowns, material procurement, and access arrangements.
    • Schedule calls based on urgency and technician skill and availability.
    • Assign service calls to technicians and prioritize workload effectively.
    • Communicate with team members and customers before, during, and after service call completion.
    • Send follow-up communications to customers upon completion of visits.

    Requirements:

    • Proven experience in a managerial role within the plumbing or related service industry.
    • Strong organizational and communication skills.
    • Proficiency in project management tools preferred.
    • Ability to multitask and make quick decisions.
    • Knowledge of plumbing systems and terminology is a plus

    Knowledge, Skills, and Abilities:

    • Exceptional customer service
    • Strong mathematical skills
    • Understanding of basic principles of finance, accounting, and bookkeeping
    • Proficiency with QuickBooks a plus
    • Able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time-frames
    • Excellent verbal and written communication skills, including ability to effectively communicate with employees and customers
    • Computer and Microsoft Office proficient
    • Can type 50+ WPM (words per minute)
    • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
    • Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions
    • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
    • Punctual with strong attendance history
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