Customer Service Representative - Rancho Dominguez, United States - Southwestern Industries

Southwestern Industries

Verified Company

Rancho Dominguez, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company

Job Overview

Responsibilities:

Provide response to product and service inquiries
Recommend potential products or services to customers
Create Sales Orders, Service Requests, Service Reports and RMAs
Perform general office duties & responsibilities
Escalate calls to tech support or Service Management

Minimum Requirements:

3+ years' experience in customer service. Manufacturing background is a plus
Strong phone contact handling skills and active listening
Customer Service minded, detail oriented, ability to adapt & respond to all types of requests
Strong communication skills, both written and verbal
Highly organized
Ability to multitask, prioritize and manage time
Experience using an ERP system

Qualifications:

Excellent written and verbal skills in English
Microsoft Office & Microsoft Office Suite
Word, Excel, PowerPoint, Outlook, Teams
Adapt to fastpaced environment, meeting deadlines
Good people skills
AS minimum, BS or BA a plus
Spanish is a plus
MS Dynamics CRM background a plus

Benefits:

Medical, Dental Insurance
401K
FSA Plan
Paid Vacation

**_

DISCLAIMER_**- The above description is not intended to be interpreted as an exhaustive list of skills, qualifications, and duties for this role.

Southwestern Industries, Inc. - TRAK Machine Tools retains the right to change or assign other duties to this position._

Southwestern Industries, Inc.

TRAK Machine Tools is an Equal Opportunity and Affirmative Action Employer. All applicants will receive equal consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law._

Southwestern Industries, Inc.

TRAK Machine Tools is committed to providing access and reasonable accommodation in its employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws._