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    Senior Manager - Las Vegas, United States - MGM Resorts International

    MGM Resorts International
    MGM Resorts International Las Vegas, United States

    1 month ago

    Default job background
    Full time
    Description

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

    PRIMARY PURPOSE: Provide direction and leadership for the Environmental Services (EVS) department, consistent with the MGM Resorts brand. Responsible for leading the EVS leadership team in achieving operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the EVS department. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:


    • Lead the implementation of policies, operating procedures, training programs, directives, work schedules, labor standards, rules and regulations (OSHA), and general operational functions as part of the Collective Bargaining Agreement; Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.


    • Responsible for leading employee engagement of the EVS team, through coaching, training, recognition, and development.


    • Provide leadership and direction to maintain and improve the guest experience within EVS operations, consistent with company service standards.


    • Interview, select, train, supervise, counsel, and coach EVS team to optimize departmental operations.


    • Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.


    • Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department

    REQUIREMENTS:


    • Bachelor's degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.


    • Two (2) years of experience in the direction and management of employees in a similar hotel environment

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