- Ensure all applications and systems run smoothly in a fast-paced 24/7 environment.
- Support users of PC's, Macs, Tablets, and other forms of computing equipment.
- Support all business applications across 15 casino properties (AP/AR, POS, CMS, Hotel, Gaming, Compliance. Tax/T31, Mkt Promo, Mobile, EDW, AS400) .
- Ensure SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's.
- Troubleshoot Major Incidents, involving all necessary teams, create post mortems, and ensure closure of incidents.
- Work closely with Corp IT teams to incorporate active maintenance and rollswap schedules.
- Monitor and support production applications and environments both gaming and non-gaming.
- Research issues to ensure service level agreements are met, and research application, data, and database related issues.
- Collaborate with Support Desk on incidents/issue triages and release/change review meetings as well as identify enhancements for application support.
- Participate in the 24x7 support coverage as needed (outages).
- Assist the Applications team with projects and new deployments.
- Create and develop documentation and standards for maintaining, testing, and supporting corporate applications.
- Coach or manage project teams as applicable.
Qualifications
- College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
- Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.
- Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.
- Previous experience with Agilysis Point of Sales systems is a plus.
- Previous experience with AS/400 and OS/400 systems is a plus.
- Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.
- Previous IT experience in a casino is highly desirable.
- Experience with remote access in a Windows environment
- Experience maintaining vendor relationships, including the purchase of hardware and software products is required.
- Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.
- Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.
- Experience with managing Windows-based PCs from setup to deployment and networking to machine diagnosis.
- Familiarity with Windows Local Admin security and Windows Active Directory
- Experience with remote monitoring and administration tools, technologies such as remote desktop VPN technologies
- Ability to work in an extremely fast-paced working environment where working with deadlines is imperative.
What's In It For You
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Employee Stock Purchase Plan
- Access Perks and Childcare discounts
Target Salary Range
- $77,000 Annual Salary Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Source: Hospitality Online
-
Support Engineer
1 week ago
Infinity Systems The Village, United StatesBioLogic, a global high-tech company based in Grenoble, France, develops, manufactures, and distributes analytical measuring instruments in the fields of basic electrochemistry, energy storage and conversion, photovoltaics, corrosion, sensors, and electrical material analysis to ...
-
Process Improvement/Re-Engineering Support
1 week ago
Quantic Evans East Providence, RI, United StatesFull-time · As a Process Engineering Co-op, you will have the opportunity to gain hands-on experience in various aspects of process engineering within our organization. Under the guidance of experienced professionals, you will contribute to the optimization, design, and improvem ...
-
Bridge Inspector
1 week ago
Figg Bridge Inspection Providence, United StatesFIGG Bridge Group (FIGG) is a family of companies specializing in design, management, and construction engineering and inspection of bridges. FIGG's exclusive focus on bridge design and construction engineering inspection enables us to provide state of the art technology, innovat ...
-
Environmental Scientist
1 week ago
TRC Companies, Inc. East Providence, United StatesAbout Us: · Groundbreaker. Game changer. Pioneer. · TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to re ...
-
Assistant Director for Administrative Serv
6 days ago
State of Rhode Island Providence, United States**Class Definition**: · **GENERAL STATEMENT OF DUTIES**: · - Within the Department of Transportation to be responsible for the development and implementation of a comprehensive administrative services program; to ensure the effective and efficient achievement of departmental poli ...
-
IT Support Consultant
1 week ago
Brown University Providence, United StatesJob Description: · It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenge ...
-
Process Engineering Co-op
1 week ago
Quantic Evans East Providence, United States: · **Duration**:July 8th - December 20th · **Responsibilities**: · - **Process Optimization**: Collaborate with the process engineering team to identify opportunities for improving efficiency, quality, and cost-effectiveness of manufacturing processes. · - **Application Engineer ...
-
Faculty Administration Coordinator
5 days ago
Brown University Providence, United StatesJob Description: · The School of Engineering at Brown University has a new and exciting opportunity to hire a Faculty Administration Coordinator. · The Faculty Administration Coordinator supports the Manager of Faculty Administration by coordinating the appointment and promotion ...
-
Environmental / Nepa Specialist
1 week ago
TRC Companies, Inc. East Providence, United StatesAbout Us: · Groundbreaker. Game changer. Pioneer. · TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to re ...
-
Manager, Network Services
15 hours ago
Brown University Providence, United StatesJob Description: · Manager, Network Services · Office of Information Technology · The Manager oversees all aspects of the operation and maintenance of network devices and systems that support data network services at the university. This includes budget development/tracking, desi ...
-
Environmental Technician Im027
1 day ago
Narrabay Providence, United StatesTitle and Number of Position: · - Environmental Technician** IM027** · - Application Period: · - 5/16/ /23/2024 · - Salary Range: · - Grade 7A / $56, ,318.00 · - Division - Section - Unit: · - Operations & Maintenance / IM · - Shift and Days: · - 7:30 AM - 4 PM · - Location: · - ...
-
Environmental Technician
1 day ago
Narragansett Bay Commission Providence, United StatesTitle of Position: Environmental Technician · Reference Position No. IM027 · Salary Range : Grade 7A / $56,556 - $93,318 · Application Period: 5/16/ /23/2024 · Division--Section—Unit: Operations & Maintenance / IM · Shift and Days: 7:30 AM - 4:00 PM / Monday - Friday · Location: ...
-
Service Technician
1 week ago
Hendrickson Fleet Islandia, United StatesHendrickson has been a full service dealership for Spartan ER, PL Custom Emergency Vehicles, Rescue 1, Lake Assault, Holmatro Rescue Equipment, TFT, Bullard, Malley Industries, and other fire and safety equipment. We sell and service emergency response equipment throughout the Ne ...
-
Director, Design Operations
1 week ago
Lightspeed Providence, United StatesHi there Thanks for stopping by · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · What you'll be doing: · - Elevates the craft and quality of the designers in the organizations through at-scale methods. · - E ...
-
Surveyor
15 hours ago
Skanska USA Providence, United StatesJob Overview: · Skanska is searching for a dynamic Surveyor. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. · Our work makes a clear contribution to soc ...
-
Hardware Equipment Specialist
15 hours ago
Brown University Providence, United StatesJob Description: · Hardware Equipment Specialist · Office of Information Technology · The Hardware Equipment Specialist plays a pivotal role in the logístical operations of the Network Technology organization. This involves collaborating with diverse teams within the organization ...
-
Solution Architect
2 days ago
VirginPulse Providence, United StatesOverview: · **Now is the time to join us** · At Personify Health, we value and celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives ...
-
Workday Payroll Technical, Integrations and
1 week ago
Beacon Systems, Inc (BeaconGov) Providence, United StatesBeacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State ...
-
Operations Manager
2 days ago
Marriott International, Inc Providence, United States**Additional Information** Housekeeping Operations Manager · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAP · **Schedule** Full-Time · **Locate ...
-
Associate Capital Sales Account Manager
3 days ago
The Robert E. Morris Providence, United StatesRequisition ID #: 828A · **Join a USA Today Top Workplace** · Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United S ...
Engineer - Support - Providence, United States - Bally's Corporation
Description
Why Bally's?Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you
The Role
As an IT Application Analyst you will help manage enterprise software environments by providing maintenance, security and account management, troubleshooting issues, and overall administration. In addition, you will assist with developing new system due diligence and discovery. This position will use Service Desk and Project Management applications for managing issues and tasks at all levels, and for collaboration with the Apps team. Interface and interaction with vendor teams and their support systems, to escalate and resolve issues is a requirement. Daily work will consist of meeting SLA expectations on all supported enterprise software support
requests submitted by business users.