Service Technician - Islandia, United States - Hendrickson Fleet

Description

Hendrickson has been a full service dealership for Spartan ER, PL Custom Emergency Vehicles, Rescue 1, Lake Assault, Holmatro Rescue Equipment, TFT, Bullard, Malley Industries, and other fire and safety equipment.

We sell and service emergency response equipment throughout the New York Metro area.

We strive to provide all emergency response teams with well-maintained, high quality equipment, as well as a committed team of maintenance and support staff.

We work for our customers to ensure they have what they need to serve their communities safely and efficiently. For over forty years, Hendrickson has been the dependable ally of Long Island and beyond. Our fire apparatus and ambulance portfolio boast industry-leading brands.
Choose Hendrickson and experience unmatched work environment and culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Leadership:

• Communicate and reinforce the Hendrickson core values and vision statement.
• Project and assert a favorable image and culture with employees, customers, and vendors.
• Demonstrate by personal example the service excellence and integrity expected from all employees by representing Hendrickson in a professional manner within our company, to the general public, and with other organizations.
• Establish and maintain good working relationships with customers, to encourage repeat and referral business.
• Maintain a professional appearance and behavior.
• Perform highquality work and maintain a high level of customer satisfaction to minimize callbacks.
• Proactively request assistance from manager.
• Report employee issues or commendations to manager.
• Facilitate problem resolution, both internally with coworkers and externally with vendors and customers.
• Recommend new approaches, processes, and procedures to continually improve the efficiency of the service department.

Essential Duties:

• Ensure quality control to all vehicles in our care and custody.
• Maintain timely customer and management contact in regard to maintenance and repair results.
• Ensure a clean and safe working environment in your area.
• Ensure all required NY State Inspection paperwork is maintained according to state laws.
• Maintain a working knowledge of, and advanced skill proficiency in, the following vehicle components and systems, with the ability to perform preventative and repair maintenance functions:
• Chassis component repair and maintenance.
• Hydraulic and electrical systems; and air and hydraulic braking systems.
• Engine repair and maintenance.
• Suspension, drivetrain and steering systems.
• Heating and air conditioning.
• Ability to respond throughout the day to different tasks as dictated by the changing demands and needs of the business; go with the flow in a fluid environment.
• Complete work orders and time cards in a timely fashion and utilizing Hendrickson's computerized database.
• Perform all operations within acceptable quality and time standards.
• When needed, ensure customers are greeted promptly and with respect, either in person or on the phone.
• Maintain and wear all required safety and health personal protective equipment.

General:

• Demonstrate and maintain a high level of customer satisfaction.
• Must have working knowledge of a computer.
• Must be detailoriented and pay close attention to accuracy.
• Demonstrate proper grammar and spelling.
• Operate forklift and manlift safely.
• Demonstrate the ability to work alone, have confidence in decisions and possess excellent time management.
• Perform other related duties and activities as assigned.

***:

EQUIPMENT AND TOOLS UTILIZED:

• Operates various emergency vehicles and equipment.
• Operates computer, copy machine, fax machine, telephone and all shop related equipment as needed.
• Operates volt ohm meter, amp meter, pressure gauges, nozzle and repair kits, calibrating tools for engines and brakes, micrometers and dial calipers, precision gauges, inspection and diagnostic equipment.
• Must retain an inventory of personal hand tools, up to and including 1" sockets and wrenches.

REQUIRED KNOWLEDGE AND SKILLS:

• This position requires working knowledge and experience with automotive or heavyduty truck mechanics, with a preference to heavy

- duty trucks.

• Knowledge of a service department and shop environment.
• Knowledge in methods for obtaining the proper parts needed for repairs and maintenance.
• Strong organizational, communication and collaborative skills.
• Critical thinking skills to assess damage and determine how to make repairs.
• Excellent problemsolving skills, including the ability to maintain composure under stress.
• Must be quality conscious, detailoriented and pay close attention to accuracy.
• Highly professional, dependable and demonstrated ability to work alone and have confidence in decisions.
• Ability to read, write, comprehend and verbally communicate instructions in English.
• Ability to read and interpret work orders to determine work to be