Jobs
>
Knoxville

    Customer Relations Team Lead - Knoxville, United States - Regmovies

    Regmovies
    Regmovies Knoxville, United States

    5 days ago

    Default job background
    Description

    ** Customer Relations Team Lead**

    **Job Category****:** Other **Requisition Number****:** CUSTO017461 Showing 1 location **Job Details**

    **Description**

    **Essential Duties and Responsibilities** include the following. Other duties may be assigned.

    Regular and consistent attendance.

    Provide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office.

    Investigate with General Managers the circumstances involved with a serious issue raised by a customer.

    Coach and counsel General Managers, in a positive manner, and provide possible solutions should a similar incident arise in the future.

    Recognize potential problems and report them accurately to the appropriate management personnel.

    Investigate fraud and assist with solutions to circumvent future abuse.

    Analyzes customer service relations for problem areas and consults with upper management for possible solutions or assist with developing new protocols or processes.

    Assists the Customer Experience Manager with CR stats tracking for weekly dashboards and reporting.

    Communicates GM or DM complaints to Regional VPs, Regional Directors and HR department.

    Maintains database used to automatically distribute weekly reports to VPs, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.

    Other duties as directed by the Customer Experience Manager.

    Works with both the IT and Marketing departments with any questions or concerns related to the Regal Crown Club, Unlimited and/or website or Regal Mobile App.

    Must possess knowledge of operations, policies, and procedures of Regal Entertainment.

    Fax and copy as necessary

    **Qualifications:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **Professional Skills:**

    Excellent phone, voice and grammar skills are a must.

    Must also have excellent organizational skills.

    Must operate computer, copier and fax machines.

    Must be able to negotiate when necessary and take initiative when necessary

    Must have tolerance for stress and available to work extra hours at peak times

    Must possess good writing skills and enter completed information into database.

    Excellent customer service skills

    Excellent computer skills

    Must be part of theatre management support system while satisfying customers at the same time.

    A positive and professional attitude should be maintained at all times in order to successfully perform the position of Customer Relations Team Lead.

    Ability to keep information strictly confidential upon request.

    **Education/Experience:**

    High school diploma or general education degree (GED) is required, along with at least two years of experience in maintaining quality customer relations. Basic knowledge of theatre industry preferred but not required.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Pilot Company (SSC)

    Team Lead, Credit

    1 day ago

    Pilot Company (SSC) Knoxville, United States Full time

    Job Description · Summary · The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers. · Essential Functions · Provide Card Room Coordinator team member coaching and guidance i ...

  • LCA Lab. Corp. of America

    Phlebotomy Team Lead

    2 days ago

    LCA Lab. Corp. of America Knoxville, United States Full time

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great ...

  • LabCorp

    Phlebotomy Team Lead

    1 day ago

    LabCorp Knoxville, United States

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great ...

  • Walmart

    Human Resources Team Lead

    3 weeks ago

    Walmart Knoxville, United States

    Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs by identifying and analyzing HR (Human Resources) related issues; and providing guidance on the execution of company HR programs and in ...

  • Weigel's

    Food Service Team Lead

    2 days ago

    Weigel's Knoxville, United States Full time, Part time

    Job Description · Weigel's is seeking positive, outgoing and energetic Team Members that want to make a difference in the communities we serve. We are not just another Convenience Store and that's because our Teams are the best in the business Our Food Service Team Members give ...

  • Regmovies

    Customer Relations Team Lead

    2 weeks ago

    Regmovies Knoxville, United States

    ** Customer Relations Team Lead** · **Job Category****:** Other · **Requisition Number****:** CUSTO017461 · Showing 1 location · **Job Details** · **Description** · **Essential Duties and Responsibilities** include the following. Other duties may be assigned. · * Regular and c ...

  • Walmart

    Human Resources Team Lead

    1 day ago

    Walmart Knoxville, United States

    Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs by identifying and analyzing HR (Human Resources) related issues; and providing guidance on the execution of company HR programs and in ...

  • Douglas J Aveda Institutes Salons

    Knoxville - Esthiology Program Team Lead

    3 weeks ago

    Douglas J Aveda Institutes Salons Knoxville, United States

    What You'll Do:Partner with the Education Coach in a supervisory role of campus Esthiology Educators. Supervise the day-to-day operations of all campus Esthiology areas. Lead the growth, development, and consistency of campus Esthiology Educators and Team Lead, Program, Beauty, B ...

  • Knox Area Rescue Ministries

    FULL TIME Processing Team Lead

    1 week ago

    Knox Area Rescue Ministries Knoxville, United States Full time

    This pay range starts at $20.00 hourly and upwards of $22.00 hourly, depending on experience. · This position will work directly with a Senior Store Manager on a daily basis to help with meeting and addressing department goals and will be responsible for helping lead the retail ...

  • KARM Stores

    FULL TIME Processing Team Lead

    1 week ago

    KARM Stores Knoxville, United States Full time

    Job Description · Job DescriptionThis pay range starts at $20.00 hourly and upwards of $22.00 hourly, depending on experience. · This position will work directly with a Senior Store Manager on a daily basis to help with meeting and addressing department goals and will be respons ...

  • KARM Stores

    FULL TIME Processing Team Lead

    1 week ago

    KARM Stores Knoxville, United States Full time

    This pay range starts at $18.00 hourly and · upwards of $22.00 hourly , depending on experience. · This position will work directly with a Senior Store Manager on a daily basis to help with meeting and addressing department goals and will be responsible for helping lead the retai ...

  • KARM Stores

    FULL TIME Processing Team Lead

    1 week ago

    KARM Stores Knoxville, United States Full time

    This pay range starts at $18.00 hourly and upwards of $22.00 hourly, depending on experience. · This position will work directly with a Senior Store Manager on a daily basis to help with meeting and addressing department goals and will be responsible for helping lead the retail ...

  • KARM Stores

    Full Time Senior Team Lead

    1 week ago

    KARM Stores Knoxville, TN, United States Full time

    This pay range starts at $20.00 hourly and upwards of $22.00 hourly , depending on experience. · This position will work directly with a Senior Store Manager on a daily basis to help with meeting and addressing department goals and will be responsible for helping lead the retail ...

  • Randstad

    3rd shift production team lead

    2 weeks ago

    Randstad Knoxville, United States

    Randstad's top tier staffing agency has a new 3rd shift Team Lead opening in the East Knoxville area This role does require recent Team Lead experience to be considered This role could be Temp to Hire or Direct Hire and would work Monday-Thursday 8pm-6:30am with occasional work o ...

  • Randstad

    2nd shift production team lead

    2 weeks ago

    Randstad Knoxville, United States

    Randstad's premier staffing agency has a new 2nd shift Team Lead opening in the East Knoxville area This role does require recent Team Lead experience to be considered This role could be Temp to Hire or Direct Hire and would work Monday-Thursday 4pm-2:30am with occasional work on ...

  • Randstad North America, Inc.

    Customer Service Team Lead

    3 weeks ago

    Randstad North America, Inc. Knoxville, United States

    Ready for a new challenge? We are seeking a Customer Service team lead to support a contract role. If you are interested please keep reading. The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service te Customer Service, Team Lead, ...

  • Randstad USA

    Customer Service Team Lead

    3 weeks ago

    Randstad USA Knoxville, United States TEMPORARY, Full time

    Ready for a new challenge? We are seeking a Customer Service team lead to support a contract role. If you are interested please keep reading. The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service team, ensuring excellent service ...

  • Encompass Health Rehabilitation Hospital of Fort Mill

    Team Lead Physical Therapy

    4 days ago

    Encompass Health Rehabilitation Hospital of Fort Mill Fort Mill, United States

    Team Lead Physical Therapy · **Physical Therapy Team Leader Career Opportunity** · Lead Impactful Physical Therapy at Encompass Health · Are you seeking a career that fulfills you professionally and personally, rooted in your heart and community? Encompass Health goes beyond a jo ...

  • Encompass Health Rehabilitation Hospital of Fort Mill

    Team Lead Occupational Therapy

    4 days ago

    Encompass Health Rehabilitation Hospital of Fort Mill Fort Mill, United States

    Team Lead Occupational Therapy · **Salary range $80, $111, annually** · **Compensation will be determined based on years of experience and applicable certifications.** · **Occupational Therapy Team Leader Career Opportunity** · Lead with Purpose in Occupational Therapy · Seeking ...

  • Ben & Jerry's - Gatlinburg, TN

    Team Lead

    4 days ago

    Ben & Jerry's - Gatlinburg, TN Gatlinburg, United States

    Job Description · Job DescriptionDo you love ice cream and having fun at work? Ben and Jerry's looking for new team leader to join our awesome team. · Team leaders work to provide excellent leadership, customer service, ensure that all tasks are completed fully, and support/comp ...