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    Customer Service Team Lead - Knoxville, United States - Randstad USA

    Randstad USA
    Randstad USA Knoxville, United States

    3 weeks ago

    Randstad USA background
    TEMPORARY, Full time
    Description
    Ready for a new challenge? We are seeking a Customer Service team lead to support a contract role. If you are interested please keep reading. The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service team, ensuring excellent service standards, and maintaining high customer satisfaction. This role involves managing team performance, resolving complex customer issues, and implementing process improvements.

    salary: $21 - $22 per hour
    shift: First
    work hours: 8 AM - 5 PM
    education: High School

    Responsibilities
    • Supervise, mentor, and coach a team of customer service representatives.
    • Monitor team performance, provide feedback, and conduct regular performance reviews.
    • Develop and implement training programs to enhance team skills and knowledge.
    • Handle escalated customer inquiries and complaints efficiently and professionally.
    • Ensure that customer issues are resolved promptly and accurately.
    • Maintain a high standard of customer service and uphold company policies.
    • Track key performance indicators (KPIs) and prepare regular reports on team performance.
    • Analyze data to identify trends and areas for improvement.
    • Implement strategies to improve customer satisfaction and operational efficiency. This is a 6 month contract role

      The essential functions of this role include:
    • working up to 3 hrs of overtime per week
      Skills
    • Active Listening
    • Telephone Etiquette
    • Interpersonal Sensitivity
    • CRM
    • Typing Skills
    • Basic Software Skills
    • Customer Service
    • Customer Relations
    • Basic Computer Skills
    • Follow-up
    • Leading
      Qualifications
    • Years of experience: 3 years
    • Experience level: Experienced
      Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.

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