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General Manager - Tacoma, WA, United States - Urbanairparks
Description
This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.
Hire, train, and provide mentorship to the staff to further develop their skillsImplement and execute all staff training programs
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
OPERATIONS
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
FINANCIALS
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
3+ years of experience in Facility Operations & Management required
~ Demonstrated ability to achieve expected store financial results in areas of responsibility
~ Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
~ Ability to establish working relationships with all employees, management, and vendors
~ Ability to maintain and project professionalism, internally and externally, at all times
~ Flexible in approach; Appreciation of diversity (thought, ethnic, gender, etc.)
~ Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
