- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel\-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
- One year minimum General Manager experience
- Experience managing $5M in revenue or greater at a focused service property
- Proven success in leading a team, and building strong service culture
- Hospitality \- We're passionate about delivering exceptional guest experiences\.
- Integrity \- We do the right thing, all the time\.
- Leadership \- We're leaders in our industry and in our communities\.
- Teamwork \- We're team players in everything we do\.
- Ownership \- We're the owners of our actions and decisions\.
- Now \- We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
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General Manager - Federal Way, United States - Hilton
Description
Ready to lead with vision? We're seeking a visionary
General Manager at the Hampton Inn and Suites Seattle/Federal Way \(https://www\.hilton\.com/en/hotels/seafwhx\-hampton\-suites\-seattle\-federal\-way/?SEO\\\_id=GMB\-AMER\-HX\-SEAFWHX&y\\\_source=1\\\_MjA4MzY1Ny03MTUtbG9jYXRpb24ud2Vic2l0ZQ==\) to elevate guest experiences, and cultivate a driven team culture\.
A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
What will I be doing?
As the
General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
What are we looking for?
Basic Qualifications:
Specifically, we look for demonstration of these Values:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http:
//jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\
The annual salary range for this role is 100\-110k and is based on applicable and specialized experience and location\.
Job: _General Manager/Hotel Manager_
Title: _General Manager \- Hampton Inn and Suites Seattle/Federal Way_
Location: _null_
Requisition ID: _HOT0AMKE_
EOE/AA/Disabled/Veterans