- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable, and friendly disposition
- Passion for health and wellness
- Team player
- The General Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service.
- The General Manager works closely with their assigned Regional Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations.
- The General Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity
- Oversee the hiring, onboarding, and scheduling process of new hires.
- Manage and oversee sales staff workflow throughout the day.
- Drive in studio contests based on goals - comes up with incentive programs and drives results with sales staff.
- Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
- Provide and maintain the highest level of customer service across all team members and interactions.
- Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
- Coordinate with Regional Manager on social media initiatives.
- Coordinate with Regional Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach)
- Develop a high energy culture through contests and incentive-based motivation.
- Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
- Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.
- Competitive salary PLUS bonus potential
- Opportunities for advancement
- We strive to develop our teams within
- Flexible schedule
- Paid time off
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General Manager - Federal Way, United States - Orangetheory Fitness
Description
Be fit. Change lives. Have fun.
Do you have a zest for life and for fitness? For changing lives and managing a team? For being in charge of the big picture as well as tiny details? If you're nodding and smiling and all but shouting "YES" then keep on reading, because an Orangetheory Fitness General Manager might be just the career for you.
Who will look everyone who enters the studio - members, employees, vendors, visitors - in the eye, call them by name, and make time for them.
Who can motivate a sales team. Who listens. Who likes to stay fit and to have fun.If something goes wrong, you get it fixed. If a member is celebrating her 20th class or his 65th birthday, you make sure they're recognized. When sales goals are set, you surpass them.
Orangetheory has a feel like no other fitness venue. It's personal and close-knit; when members walk into a studio, they feel like they're coming home. Plus, our workouts are backed by science, and that's what makes them unique and awe-inspiring.
If you want to take on what could be the most challenging, motivating, inspiring, and rewarding career move you could ever make, we want to hear from you.
Here's more of what we're looking for:
Responsibilities:
Benefits:
Compensation:
$58, $74,000.00 per year
Jobs That Make a Real Difference
About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving.
In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism.
The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our PhilosophyFor us, physical fitness transcends weight loss and bikini season.
Fitness is a way of life in fact, our brand purpose is to help people live longer, more vibrant lives.
When we help our members to put in the work at our studios, they will experience benefits in their day-to-day.
They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life.
This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones.
They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand.
We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Click here to see more about Diversity, Equity and Inclusion at Orangetheory.Acknowledgement
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.
This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.
OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees.
If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer.
By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled.
With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio.
For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly.
For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please
