- Manages all recreational and medical cannabis sales operations
- Manages store opening and closing procedures
- Builds and increases customer retention, fosters customer relationships, and develops brand awareness and loyalty.
- Provides escalated guidance to customers as needed including resolving customer complaints
- Performs daily cash verifications and recordings
- Manages store delivery, transfers, and inventory management processes
- Manages workforce and performance management efforts including hiring, onboarding, training, mentoring and evaluating employee performance
- Ensures that processes and procedures are compliant with internal policies and standards as well as local and state regulations
- Ensures compliant processes related to inventory reporting, employee reporting, patient reporting, and packaging
- Manages store budget and reporting
- Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
- Manages staff scheduling
- Other duties as assigned
- 8 years of customer service and/or sales experience
- 3 years of management experience
- 1 Year of cannabis retail management experience
- 2 years of cannabis industry experience
- High school diploma, GED, or equivalent education
- Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
- Excellent verbal communication skills
- Excellent customer service skills
- Excellent critical thinking and problem solving skills
- Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
- Knowledge of METRC
- Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations
- Experience with Cova POS system
- Sitting and/or standing for extended periods
- Ability to lift up to 50 lbs. and push/pull up to 100 lbs
- Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items
- Ability to work one store closing shift and one weekend per month
- Required to be on-call and be available via phone and in person as needed
- Pay Range: $60,000 to $73,000; actual pay will be determined based on qualifications
- Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
- Health, Dental, and Vision insurance plans are available
- Supplementary insurance plans are available including Life, Disability, Accident, and Critical Illness
- 401k and ROTH 401k plans
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Store Manager- Grand Junction - Denver, United States - Native Roots
Description
Application Deadline: 05/31/2024The Store Manager leads customer service and sales operations of a dispensary location. Manages sales performance and identifies sales opportunities. Develops and implements store strategies and tactics that achieve sales, service, and operational performance goals.
KEY DUTIES AND RESPONSIBILITIES: