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Washington, D.C.

    IT Specialist - Washington, United States - Environmental Protection Agency

    Environmental Protection Agency
    Environmental Protection Agency Washington, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The Office of Information Technology (OIT) provides the OIG with a wide range of products and services in the areas of application development, infrastructure services, technical support, web development and information security.

    OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs all information management functions, including but not limited to overseeing information technology purchases and acquisitions.

    Responsibilities

    At the GS-5 level, the ideal candidate will perform the following duties:

    Aids and supports assignments and projects relative to the delivery of customer support services;
    Assists higher-graded specialists in identifying and resolving issues and problems as they arise;
    Assists customers in resolving routine, recurring problems. Updates and maintains problem tracking/ticketing systems to track and identify customer needs;
    Assists teams responsible for planning and delivering a full range of customer support services; and

    Assists in installing, configuring, and testing software on customer workstations; and installing, configuring, upgrading, and troubleshooting hardware and software components.

    At the GS-7 level, the ideal candidate will perform the following duties:

    Aids and supports assignments and projects relative to the delivery of customer support services;
    Performs assignments in identifying and resolving recurring and routine issues and problems as they arise;
    Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests;
    Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need; and
    Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
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