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West Columbia

    Member Services Representative - West Columbia, United States - Planet Fitness - Lev Management

    Planet Fitness - Lev Management
    Planet Fitness - Lev Management West Columbia, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching
    • Employee discounts
    • Opportunity for advancement
    • Wellness resources

    The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

    Characteristics that will make you a perfect match for our Member Services Representative:

    You:
    • Exhibit a positive and upbeat attitude.
    • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
    • Pride yourself on your work while being punctual, reliable, and dependable.
    • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
    • Act with integrity and show respect to everyone around you.
    • Exhibit strong communication skills and have an ability to listen and empathize.
    • Inspire and motivate others to achieve their goals.
    • Are a quick study with the ability to apply what you have learned during online and hands-on training.

    About the Member Services Representative Role:


    As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience

    Daily responsibilities for the Member Services Representative also include:
    • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
    • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
    • Resolve member concerns and escalate to a Manager as needed.
    • Answer phones in a friendly manner and assist callers with their inquiries.
    • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
    • Perform prospective member calls and tours; assessing their membership needs.
    • Execute retail transactions with accuracy and drive sales goals.
    • Resolve member concerns and escalate to a Manager as needed.
    • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
    • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
    • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
    • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
    Qualifications/Requirements:
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • Must be 18 years of age or older.
    Physical Demands:
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.

    If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

    We offer:
    • Career advancement opportunities
    • Weekly pay with monthly bonus opportunities
    • Black Card membership, employee perks, rewards, and discounts
    • Paid breaks
    • Paid time off
    • 401(k) & Roth Retirement savings plan (with employer match)
    • Engaging team-building competitions, sales contests, and social events
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