Part-time Customer Service Representative - Columbia, United States - Muscle and Strength

Description

• Fielding and responding appropriating to incoming telephone calls from customers, members of the public, and colleagues from associated businesses who contact our Customer Relations department
• Monitoring and responding to customer interactions on social media platforms such as Facebook, Twitter and Instagram
• Responding to customers and members of the public who contact Muscle & Strength via any other medium including mail and fax or in person
• Investigates and solves customers' problems
• Handles product exchanges, returns and refunds
• Keep uptodate with changes to Muscle & Strength's products and resources to advise customers
• Ensure accurate record keeping of discussions/correspondence with customers

• High School Diploma or equivalent is required
• Excellent English language skills required. Proficient Spanish language skills a plus
• Knowledge of workout programs and nutritional supplementation a distinct advantage
• A background in areas such as personal training or participation in competitive bodybuilding/fitness is a definite advantage
• A willingness to learn about the products we sell through our online store absolutely essential
• Previous customer service experience (of 6 months or more) is preferred although a high level of enthusiasm for the job and demonstrated passion for fitness may compensate for lack of experience
• Exceptional communication and verbal skills
• Good computer skills and a willingness to learn the systems and software we use
• Excellent multitasking and follow up skills
• Ability to work independently and as part of a team
• A general interest in fitness strongly preferred
• Able to type 40 wpm

• The requirements of the job include the ability and willingness to remain stationary (seated) at a desk, constantly operating a computer (typing/using a mouse/looking at a monitor), for extended periods of time up to 90% of the full work shift.
• The ability to use a telephone/headset, whilst simultaneously using a computer, to interact with callers; and the ability and willingness to work in a busy environment with a high level of noise.
• The person in this position needs to occasionally move about inside the office and warehouse and frequently communicates with customers and other employees so must be able to exchange accurate information in these situations.
• This job operates in a professional office environment where the use of standard office equipment such as computers, phones, and filing cabinets is required.

• 401(k) matching
• Flexible schedule
• Referral program

• No experience needed

• Rotating shift

• Every weekend

• Inperson
• Office

• Columbia, SC preferred)

• Columbia, SC 29209: Relocate before starting work (required)