Automotive Customer Service Representative - Columbia, United States - Bannockburn Marketing

Description

Are you passionate about cars and possess a knack for problem-solving? Do you have a strong desire to grow within a dynamic and innovative automotive industry? If so, we have the perfect opportunity for you.

This role offers a unique blend of technical expertise, sales, customer service, and managerial development to kick-start your career in the automotive industry.

• Diagnose and repair automotive key and entry system issues
• Program, cut, sell, and duplicate car keys and remotes for various vehicle makes and models
• Troubleshoot and address keyrelated problems efficiently
• Develop and implement effective sales strategies and tactics to maximize revenue
• Stay updated with the latest automotive key technology and software
• Maintain an organized inventory of key blanks, equipment, and tools
• Deliver exceptional customer service while handling keyrelated inquiries
• Close sales effectively and in accordance with compliance guidelines
• Learn and assist with daytoday operations and management of the service department
• Assist in entrylevel staff training and development in key programming, cutting, sales, and customer service
• Monitor inventory levels, place orders, and ensure efficient stock management
• Participate in strategic planning and decisionmaking
• Foster a positive work environment and ensure a high level of customer satisfaction

• A High School Diploma or GED Equivalent is required
• Additional automotive technician education is a plus, but not required
• Experience working with people in a customer service or sales environment is desired
• Strong interest in the automotive industry and a passion for cars
• Basic entrylevel mechanical and technical knowledge is a plus
• Exceptional problemsolving and communication skills are a must
• Customer serviceoriented with a friendly and professional demeanor
• Eagerness to learn and grow into a leadership role
• Reliable and adaptable with a strong work ethic
• Valid driver's license

• Competitive compensation and benefits
• Training and mentorship from experienced professionals
• Opportunities for career advancement within the company
• A supportive and inclusive work environment
• Access to the latest automotive technology and equipment
• A chance to be part of an exciting, forwardthinking team

• Onthejob training
• Professional development assistance

• 8 hour shift
• Day shift

• Monday to Friday
• Weekends as needed

• Inperson
• Office

• Columbia, MD: Relocate before starting work (required)