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    Desktop Analyst II - New York, United States - Mondo

    Mondo
    Mondo New York, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionApply now: Desktop Analyst II , location is On-site, NYC. The start date is ASAP for this 6+month contract position.

    Job Title: Desktop Analyst II
    Location-Type: On-site, NYC
    Start Date Is: ASAP
    Duration: 6+month contract
    Compensation Range: Up to $29/hr

    Job Description:

    Our client is in search of a dedicated and capable IT Desktop Analyst to join their team on a full-time, onsite basis. The successful candidate will be pivotal in providing top-notch IT support both onsite and remotely across all company locations.

    Day-to-Day Responsibilities:

    • Provide immediate IT support by troubleshooting hardware and software issues both in person and over the phone.
    • Efficiently handle incoming support requests through phone calls, ServiceNow tickets, emails, and direct interactions.
    • Ensure all support activities are thoroughly documented, tracked, and monitored within our ticketing system to guarantee timely resolutions.
    • Perform installations of basic PC software applications including but not limited to MS Office and Citrix.
    • Prepare, stage, and configure both new and existing desktops, laptops, and related peripherals.
    • Serve as both first and second level support for computer upgrades and installations.
    • Assist in both hardware and software asset management, as well as the hardware warranty repair processes.
    • Support company meetings through IT services as required.
    • Engage in ongoing development of problem-solving skills and enhancement of support methodologies.

    Must-Have Skills:

    • Proficiency in managing both PC and MAC environments.
    • Excellent problem-solving abilities and a commitment to efficient support methods.
    • Strong interpersonal skills, capable of handling customer support with courtesy and efficiency.
    • Experience with IT support tracking systems and a strong ability to maintain detailed and accurate records.
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