- Inbound Contacts – no sales calls or cold calling
- Provide technical support via email, instant messaging or over the phone
- Assist with basic product training
- Order Entry: Including - Samples, quotes, and new orders
- Assist with project planning – evaluating product and motor solutions to meet customers' needs
- Issue credits, trip charges and return authorizations
- Communicate issues/concerns on product/options to product teams or customer service support staff/management
- Participate in training sessions to expand either product or process knowledge and understanding of company operations
- Assist internal/external customers with the following for motorized blinds and shades
- Programming/set up remotes, apps, gateways
- Troubleshooting of remotes, apps, gateways or product installation questions
- High School Diploma required
- Good communication skills (written, oral, listening, approachable)
- Ability to build relationships with customers
- Good analytical/critical thinking skills
- Multitasking skills
- Reliability
- Basic computer skills
- Understands how to use smart phones/tablets and apps
- Basic understanding of Wi-Fi routers and Wi-Fi networks
- General troubleshooting ability, able to methodically trace issues to identify root cause
- Ability to verbally guide customers in performing programming or troubleshooting procedures effectively
- Ability to clearly describe products, features and function
- Ability to problem solve efficiently
- Ability to teach others in a classroom style setting
- Product
- Systems
- Account
- Work conditions are normal for an office environment
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Technical Support Specialist - Montgomery, United States - Springs Window Fashions
Description
Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as "The Best Experience Company", striving to provide the best experience for our consumers, channel partners and associates.
Our Team
At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary
$ $18.65 an hour with opportunities for continued advancement.
Flexible Work Schedules
Benefits offered –
All associates:
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full time associates:
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
We strive to create a fun and engaging work environment. We do fun things like..
Monthly pop up events/competitions (various in nature) like...
Popsicle Parades
Pizza Parties
The list goes on...
*Holiday Luncheons
*Annual Customer Service Week Celebration in October
Job Duties Summary
Pre-Sales Support to assist with product and install questions
Post-Sales Support
Requirements
Education and Experience
Skills
Paid comprehensive training provided
Physical Requirements
