-
IT Service Desk
1 week ago
Cornerstone Information Technologies New York, United StatesJob Description · Job DescriptionCornerstone Information Technologies, LLC · IT Service Desk / IT Help Desk Technician · Department: Operations · Reports to: Chief Operations Officer · Supervises: No · Job Description Overview · We are seeking a well-spoken, calm, and patient IT ...
-
Service Desk Analyst
4 weeks ago
Fitch Solutions New York, United StatesService Desk Analyst - Intermediate · Fitch Group is currently seeking a Service Desk Analyst based out of our New York office. · The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service ...
-
IT Service Desk Support
18 hours ago
JCW New York, United StatesOur client is currently hiring for an additional IT service desk support hire within their midtown office location - this role would be onsite, contract. · within their This position is responsible for assisting clients with day-to-day technical issues, dispatching and escalating ...
-
Service Desk Analyst
1 week ago
Momentum Resource Solutions New York, United StatesJob Description · Job DescriptionWe are seeking a Service Desk Analyst to join our team You will resolve computer-related issues for your clients. · (Sat: 8 p.m.-9 a.m.; Sun: 7 p.m.-8 a.m. & Mon: 8 p.m.-8 a.m.) · Responsibilities: · Provide technical assistance with computer har ...
-
Service Desk Tech
6 days ago
Columbia University New York, United StatesJob Type: Officer of Administration · Bargaining Unit: · Regular/Temporary: Regular · End Date if Temporary: · Hours Per Week: 35 · Standard Work Schedule: · Building: · Salary Range: $61,500 -$73,700 · The salary of the finalist selected for this role will be set based o ...
-
Analyst - IT Service Desk
2 weeks ago
Win (Women In Need) New York, United StatesJob Title: IT Service Desk Analyst · Department: Information Technology · Reports To: IT Service Desk Manager · The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment a ...
-
Service Desk Analyst
1 day ago
TNTP New York, United StatesService Desk Analyst - Technology Operations Team · Flexible Location · WHO WE ARE · TNTP brings research, policy, and consulting together to reimagine America's public education system. Working collaboratively, we dig into educators' toughest challenges, and we provide action ...
-
Service Desk Analyst
1 week ago
TEKsystems New York, United States: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the suc ...
-
Service Desk Technician
6 days ago
City of New York New York, United StatesCompany Description · Job Description · Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. · The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organi ...
-
Service Desk Analyst
1 day ago
NYC Health Hospitals New York, United StatesEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers eve ...
-
Service Desk Analyst
1 week ago
NYC Health Hospitals New York, United StatesEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers eve ...
-
Service Desk Analyst
1 week ago
RennerBrown Staffing New York, United StatesJob Description · Job DescriptionThe position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network ser ...
-
Service Desk Analyst
3 days ago
TEKsystems New York, United States*Description:* · One of our major Healthcare clients in NYC is looking for an outgoing Junior Service Desk Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, t ...
-
Service Desk Analyst
1 day ago
Integrated Resources New York, United StatesPrincipal Duties: Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Schedule will be weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). 80% remote/20% on-site position. · - Receive, prioritize, document and actively resolve end-user he ...
-
Service Desk Analyst
1 week ago
Integrated Resources New York, United StatesThis will be an 80%remote/20% on-site weekend day shift schedule (Saturday, Sunday 8am to 9pm and Monday 8 AM -8 PM). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Job Summary: The Service Desk Analyst EDP will serve as front-line, level 1, I ...
-
Service Desk Coordinator
2 weeks ago
DKS ENTERPRISES New York, United StatesJob Description Job Description Salary: 40K - 60KService Desk CoordinatorLocation: New JFK Airport, Long IslandAbout Us: DK's Enterprises, Ltd has been a presence in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client re ...
-
Service Desk Coordinator
2 days ago
Paul Mitchell Schools New York, United StatesPaul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning enviro ...
-
Service Desk Technician
1 week ago
The Salvation Army New York, United StatesJob Description · Job DescriptionGENERAL PURPOSE OF JOB: · This is a non-exempt position reporting to the Service Desk Supervisor with responsibilities of providing technical support for users and systems (hardware and software) within the USE Territory. · A+ Certification or equ ...
-
Service Desk Analyst
3 days ago
TEKsystems New York, United States*Description:* · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day ba ...
-
Service Desk Analyst
4 days ago
Metropolitan Jewish Health System New York, United StatesOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · MJHS is in search of a Servi ...
Evening Shift Service Desk - New York, United States - TEKsystems
![TEKsystems background](https://contents.bebee.com/companies/us/teksystems/background-zHaKC.png)
Description
*Description:*
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
Receive, prioritize, document and actively resolve end user requests
Answer calls or e-mail contacts within the required service level time frame
Triage requests to ensure accurate transfers and escalation
Track open tickets and monitor ticket progress and close ticket items when problems are resolved
Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
Identify problems for submission to problem management process
*Skills:*
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
*Top Skills Details:*
Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
*Additional Skills & Qualifications:*
Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize to test potential candidates.
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.