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    Advanced Medical Support Assistant - Knoxville, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs Knoxville, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Summary



    The Advanced Level Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the William C. Talent Outpatient Clinic - Knoxville, TN.



    Duties


    Duties include but not limited to:

    • Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
    • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
    • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
    • Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
    • Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
    • Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
    • Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
    • Daily review of active/pending Consults, Recall list and MHV secure messaging communications for accuracy and disposition.
    • Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
    • Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
    Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.

    Telework: Not Available

    Virtual: This is not a virtual position.

    Functional Statement #: 000000

    Relocation/Recruitment Incentives: Not Authorized

    Financial Disclosure Report: Not required
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