- Retain and generate revenue with existing Avetta customers by saving deactivating suppliers, collecting outstanding invoices, and upselling.
- Primarily use standardized email marketing systems to communicate with suppliers.
- Outbound/inbound calls from suppliers as needed.
- Use company CRM, web portal, and email service in day-to-day workflow.
- Attend group meetings concerning sales targets or forecasts.
- Handle escalations that are passed on from newer team members.
- Handle contact enrichment on all unresponsive leads
- Become a SME with all things related to invoices and billing.
- Support leadership with quarterly improvement initiatives.
- Professional writing and phone communication skills are required.
- High passion level, determination, and perseverance.
- Strong decision-making, problem resolution, and creative thinking skills.
- Excellent time management skills.
- Comfortable working with and committing to goals.
- Ability to work independently and as part of a team.
- Flexibility with changing tasks and roles within the Retention Department.
- Ability to work in a fast-paces, self-directed entrepreneurial environment.
- 75% Collection rate per month
- 60% Collection rate for units
- Inventory closed out weekly
- Regular and predictive attendance
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Renewal Specialist - Lehi, United States - Avetta
Description
Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
SUMMARY:
The Renewal Specialist is responsible for retaining our B2B supplier customers. This is a hybrid role that involves marketing, sales, and administrative skill sets. We are looking for self-starters who are coachable, resourceful, and have a high degree of discipline in their professional pursuits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
