- U.S. Citizenship
- Must have an active/current Top Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability
- 6+ years of directly relevant experience
- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
- Experience with monitoring system health and status.
- Experience documenting problems and resolutions through a tracking program.
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment desired
- Experience with ITIL methodology desired.
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier
- Experience interfacing directly with customer and program management team.
- Experience providing status to program management and input to customer status reports.
- HS diploma
- DoD M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
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Technical Support Specialist - Arlington, United States - Solutions³ LLC
Description
Job Description
Job DescriptionTechnical Support - Specialist - TS0- Open
The Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production and test environments.
Required Skills:
Tier I experience:
General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
Tier II experience:
Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
III:
Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Required Education:
Desired Certifications:
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