- Agency Assignment
- Budgets
- Collections
- Communication
- Correspondence and reports
- Demonstrates initiative
- High school graduate or equivalent is required. Please include this information on the "education" section of your application.
- General knowledge of office procedures and ability to utilize resource materials in an organized manner.
- Ability to discuss personal and financial matters with patients and/or their representatives regarding credit, law, and collection policies and procedures.
- Familiarity with regulations governing collection proceedings and the release of confidential information.
- Previous experience with on-line computerized accounts receivable systems, including IDX.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Minimum 2 years experience in all areas of medical billing and collections is preferred but not required.
- 2 Years Experience in all areas of medical billing and collections with demonstrated above-standard performance
- Call center experience
- General knowledge of office procedures and ability to utilize resource materials in an organized manner.
- Ability to discuss personal and financial matters with patients and/or their representatives regarding credit, law, and collection policies and procedures.
- Familiarity with regulations governing collection proceedings and the release of confidential information.
- Previous experience with on-line computerized accounts receivable systems, including IDX.
- Demonstrated ability to communicate effectively both verbally and in writing.
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Collector/ Revenue Cycle Consumer Center - San Diego, United States - Sharp Healthplan
Description
HoursShift Start Time:
8 AM
Shift End Time:
4:30 PM
Additional Shift Information:
Weekend Requirements:
No Weekends
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$ $ $33.527
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.
The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
To collect private pay receivables from point of payment or to assignment to bad debt, via initiating and responding to patient inquiries.
Review accounts and make the necessary adjustments to achieve correct balances.
Based on retroactive review of financial information or receipt of new eligibility information, prepare and/or report cancellations to outside agencies.
Report payments and adjustments as required.
Budget plan edit list worked in a timely manner.
Ensure payment arrangements exceeding policy are reviewed by Team Leader.
Monitor accounts to ensure promised payments are received and agreements are cancelled when broken.
Print, review and mail budget plan contracts as per established policy and procedure.
Assess accounts via PCS (Paperless Collection System) workfile to commence direct collections action by initiating phone calls (average of 3 calls per patient) to patient/guarantors according to guidelines established for Department and conveyed by Team Leader.
Dispense information regarding Sharp HealthCare policies and procedures in a positive, accurate manner.
Diffuse irate callers and/or transfer callers to Team Leader when appropriate.
Attends and actively participates in unit and staff meetings.
Displays positive, cooperative attitude.
By assigned alpha designation, process correspondence from patients, responding via customized letter, itemized statement or insurance re-billing as required.
Document Computer system with financial notes to indicate all actions taken.
Works independently with minimal supervision.
Demonstrates adaptability/flexibility in working with patients and in work assignments.
Accepts responsibility in areas related to position duties. Attends available education classes and seminars as they arise.
Required Skills and Qualifications