- Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer's issues/problems expediently.
- Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
- Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
- Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
- Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on-site; Learning new technologies and software applications as they become available to improve productivity.
- With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.
- All other duties as assigned.
- High School Diploma or GED with minimally 8 years of progressive work experience., including a minimum of 4 or more years experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment and 2 years highly regulated industry (healthcare, medical equipment, oil, and gas).
- Successful in achieving ESS II training and promotional requirements.
- Proven Customer engagement skills, including effective written and verbal communication skills and ability to drive collaborative solutions with sales, install and Customer contacts. Demonstrates adaptability, solicitation of diverse views and models respect and collaboration.
- Experienced change agent, with ability to manage own workload and help balance work across the team, models initiative and continuous learning.
- Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
- Professional written and verbal communication skills, including translating complex issues into concise easy to understand solutions.
- Valid driver's license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
- Ability to work flexible hours, sometimes outside "normal business hours" and including overnight travel (amount may vary based on district geography).
- Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
- Must be able to be compliant with hospital/customer credentialing requirements.
- Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
-
Technical Services Specialist
2 weeks ago
ConnectWise Tampa, United StatesGeneral Summary: · The Technical Services Specialist is responsible for assisting ConnectWise partners in diagnosing and resolving product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issue partner issues. ...
-
Customer Service Specialist
1 week ago
NCO Ent. Tampa, United StatesThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization's development providing customer care to each ...
-
Patient Service Specialist
3 days ago
BayCare Health System Tampa, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
-
Client Service Specialist
4 weeks ago
Calamos Asset Management Tampa, United StatesSummary: · The Calamos Wealth Management (CWM) Client Service Specialist is responsible for providing front-line service to high net worth clients and acts as a liaison to the Wealth Management Wealth Advisor team. The CWM Client Associate assists with account administration and ...
-
Patient Service Specialist
1 week ago
Select Physical Therapy Tampa, Florida, United States PermanentOverview: · When patients enter our center in Tampa, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your ...
-
Client Services Specialist
1 week ago
American Integrity Insurance Tampa, United StatesOur Company: · About Us: · American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and co ...
-
Customer Service Specialist
2 days ago
MetroLagoons Tampa, United StatesJob Description · Job DescriptionMetroLagoons is growing fast, and we are looking for motivated individuals to grow with us If you are an energetic and enthusiastic professional. Come join the team at the best lagoons in the United States · JOB SUMMARY – Guest Services Specialist ...
-
Patient Service Specialist
1 day ago
BayCare Health System Tampa, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
-
Customer Service Specialist
1 week ago
Saint-Gobain Tampa, United States****Position Description**** · **Job Summary** · If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. · We're one of only two companies in the world that is consistently recogni ...
-
Customer Service Specialist
1 week ago
ASR Group International, Inc. Tampa, United States** Customer Service Specialist** · Location: Tampa, FL, US · Req ID: 27881 Date: Jan 18, 2022 FCI Residential is a part of Florida Crystals Corporations real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate divis ...
-
Food Service Specialist
6 days ago
IDEA Public Schools Tampa, United States· Role Mission: The Food Service Specialist ensures that appropriate quantities of food are prepared, portioned, and served to IDEA students. Other responsibilities include but are not limited to: cutting/chopping fruits & vegetables, following recipes, adhering to established k ...
-
Managed Services Specialist II
3 weeks ago
Imperium Data Tampa, United StatesInternal Title - MSP NOC Support Engineer II · Position Summary: · At Imperium Data , we're seeking for an exceptionally talented Level II MSP Engineer to become an integral part of our team. This position plays a crucial role in providing top-tier technical support and guidance ...
-
Managed Services Specialist II
3 weeks ago
Vaco Tampa, United StatesWe're seeking an exceptionally talented Level II MSP Engineer to join our client's team. This position plays a crucial role in providing top-tier technical support and guidance to both internal teams and clients, ensuring the smooth operation and enhancement of customer IT system ...
-
Patient Services Specialist
1 week ago
SMI IMAGING LLC Tampa, United States· Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure ...
-
Barista (Service Specialist)
3 weeks ago
Joffrey's Coffee and Tea Tampa, United StatesPOSITION: BARISTA · REPORTS TO: UNIT MANAGER · Starting Rate: $15.00 per hour · General Description: · Responsible to provide food, beverages and service to Guests at a level of quality that ensures their satisfaction and their desire to return. · Qualification/Requirements: · ...
-
Customer Service Specialist
1 week ago
Hillsborough County Clerk of Courts Tampa, United StatesJob Description · JOB SUMMARY · Performs a variety of specialized clerical/administrative duties related to the processing and maintenance of legal and court records. · CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provid ...
-
Patient Services Specialist
1 week ago
Defy Medical Tampa, FL, United States Full timeMust be available to work 12:15-9:00pm Shift Who Are We? Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and re ...
-
Barista (Service Specialist)
6 days ago
Joffrey's Coffee & Tea Company Tampa, United StatesJob Description · Job DescriptionPOSITION: BARISTA · REPORTS TO: UNIT MANAGER · Starting Rate: $15.00 per hour · General Description: · Responsible to provide food, beverages and service to Guests at a level of quality that ensures their satisfaction and their desire to return. · ...
-
Client Services Specialist
5 days ago
FLORIDA DIGESTIVE HEALTH SPEC Tampa, United StatesJob Summary: · Under moderate supervision, the customer service representative anticipates, recognizes and meets the need of internal and external customers. The customer service representative provides prompt, cooperative assistance and seeks ways to increase customer satisfact ...
-
Patient Services Specialist
1 day ago
Florida Cancer Specialists, P.L. Tampa, United StatesDate Posted: · Country: · United States of America · Location: · Tampa Cancer Center Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and ...
Medical Equipment Service Specialist - Tampa, United States - Steris Corporation
Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Specialist (Team Lead).
The Equipment Service Specialist is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
In this role, our ES Specialist performs expert level skills in providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on the most complex mechanical, electro-mechanical and electronic issues in a high stress, fast paced, highly compliance regulated healthcare environment.
This person will be working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Specialist acts as escalation point to diagnose, coordinate, and resolve the most complex equipment and service issues working cross functionally (This includes deep expertise in specific equipment/service technologies that provide support to entire Customer base including competitive equipment).
In addition, the Technician in this Specialist role will provide Customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.
This is a remote based Customer facing position.To support and service our Customers in this assigned territory candidates must be based out of one of the following states:
A person will be required to travel throughout the 50 U.S.
states, but must reside in a state east of the Mississippi River, as this Specialists' main territory will be the Eastern half of the U.S.
DutiesCustomer Focus & Retention - 30%
Technical Professional, Compliance-Regulatory and Continuous Improvement - 50%
Customer Growth - 20%
Pay range for this opportunity is $61, $86, This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan.
Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week.
Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.
STERIS is a $5 billion, publicly traded (NYSE:
STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call This contact information is for accommodation inquiries only and cannot be used to check application status.
We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.Req ID: 42049
Job Category:
Service/Technical Services
Tampa, FL, US, 33626
STERIS Sustainability
Life at STERIS