- Establish trusting relationships with internal and external customers by acting as a source of reliable and helpful information. Serve as a liaison between internal and external customers.
- Answer incoming calls and transfer them to the appropriate party.
- Greet and announce all visitors to appropriate personnel.
- Respond promptly to requests for assistance, including but not limited to: New referral source account set-up, slide requests, report requests, managed care inquiries, and data verification with physician offices (for pre-data and data entry).
- Prioritize requests and provide an approximate time period for response.
- Document all calls on customer service information forms, noting name, phone number, time of call, nature of the request, and resolution of the problem and date/time of resolution.
- Assist with all customer communication projects, including direct mail letters, e-mail announcements, telephone announcements, etc.
- Initiate and implement quarterly telephone communication with referral sources.
- Manage service recovery, including necessary and appropriate letters, telephone calls or other methods to keep the customer informed and satisfied.
- Provide monthly report at quality assurance meetings.
- Perform other duties as requested, including data entry and /or transcription support.
- Adherence to Safety Regulations.
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Customer Service Specialist
2 weeks ago
Lighthouse Marketing Solutions Tampa, United StatesJoin the beacon of excellence in the insurance industry Lighthouse Marketing Solutions is seeking passionate individuals to join our team as Customer Service Specialists. If you thrive in providing exceptional support while also being an ambassador for sales, this is the perfect ...
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Customer Service Specialist
3 weeks ago
Cabinets Tampa, United States**Duties and responsibilities** · - _Work closely with other team members to ensure all customer needs are being met in a timely and professional manner_ · - _General office and administrative tasks_ · - _Assist customers with technical problems when using our products or service ...
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Student Services Specialist
6 days ago
Tennessee Truck Driving School Tampa, United StatesPosition Overview: · Key Responsibilities: · **Post-Graduation Job Placement**: · - Develop and maintain relationships with trucking companies. · - Assist past students in securing employment by matching them with appropriate job opportunities. · **Student Advocacy and Support**: ...
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Customer Service Specialist
1 day ago
Fras Air-General - Service Experts Hillsborough, United States**Position Title**:Customer Service Specialist** · **Status**: Full-time · **Location Name**: Fras Air Service Experts · **Location Address**: 178 US-206 E, Hillsborough Township, NJ 08844 · **Schedule**: Wednesday · - Sunday · **Join the team of experts and realize your true pot ...
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Customer Service Specialist
3 days ago
Fras Air-General Hillsborough, United States**Position Title**:Customer Service Specialist** · **Reports To**:General Manager or Office Manager · **Status**: Full-time, Regular position · **Category**: Customer Service/Support · **Location Name**: Fras Air Service Experts · **Location Address**: 178 US-206 E, Hillsborough ...
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Customer Service Specialist
4 days ago
Syniverse Tampa, United StatesSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Whi ...
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Customer Service Specialist
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J.C. Newman Cigar Co. Tampa, United StatesJ.C. Newman Cigar Company was founded in 1895. With our headquarters, factory and museum located in historic Ybor City (Tampa), Florida, J.C Newman Cigar Company is the oldest family-owned cigar manufacturer and distributor of premium cigars in the country and operates the last c ...
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Recovery Specialist, Customer Service
1 week ago
Sherloq Solutions Tampa, United StatesAre you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years Well, you found it. Sherloq F ...
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Brownfields Regional Services Specialist
1 week ago
Terracon Consultants, Inc. Tampa, United States**Job Description**: · **General Responsibilities**: · **Essential Roles and Responsibilities**: · - Responsible for partnering with offices to further the development of a functional specialty or operational segment in a region or division. · - Provide guidance, oversight and ex ...
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Social Services Specialist Ii
3 days ago
BayCare Tampa, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
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Family Support Services Specialist
1 day ago
Lutheran Services Florida Tampa, United States**Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant**. · LSF is looking for talented **Family Support Services Specialists** who want to make an impact in the lives of children and families. · **Purpose & I ...
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Commercial Services Specialist Ii
4 days ago
Cox Automotive Tampa, United StatesThis position is responsible for the accurate and efficient preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventor ...
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Customer Service Specialist
3 weeks ago
Specialty Administration Services/Truck Master Warranty Brandon, United States**Specialty Administration Services,** located in the Tampa, FL area, provides superb warranty contract and claims administration services to the heavy-duty truck and automotive industries. · We are currently seeking a full-time Customer Service Specialst to help support our clai ...
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Cemetery Services Specialist
2 weeks ago
SCI Shared Resources, LLC Clearwater, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Perfo ...
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Guest Services Specialist
6 days ago
BayCare New Port Richey, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
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IT Service Support Specialist
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NovaTech Solutions Brandon, United StatesAt basecom, we are known as one of the most innovative employers in the Osnabrück region, with a unique company culture of openness and collegiality. For over 25 years, we have been characterized by agile work methods, flat hierarchies, and a friendly atmosphere from apprentices ...
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Client Service Specialist
1 week ago
Calamos Asset Management Tampa, United StatesSummary: · The Calamos Wealth Management (CWM) Client Service Specialist is responsible for providing front-line service to high net worth clients and acts as a liaison to the Wealth Management Wealth Advisor team. The CWM Client Associate assists with account administration and ...
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Retail Service Specialist
2 weeks ago
O'Reilly Auto Parts Tampa, United StatesO'Reilly Automotive N Nebraska Ave [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas ...
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Guest Service Specialist
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Mister Carwash Tampa, United StatesWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
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patient services specialist
2 weeks ago
Florida Cancer Specialists, P.L. Tampa, FL , USA, United StatesDate Posted: · Country: · United States of America · Location: · South Tampa Office · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communi ...
Client Services Specialist - Tampa, United States - FLORIDA DIGESTIVE HEALTH SPEC
Description
Job Summary:
Under moderate supervision, the customer service representative anticipates, recognizes and meets the need of internal and external customers. The customer service representative provides prompt, cooperative assistance and seeks ways to increase customer satisfaction and loyalty.
Examples of Essential Functions: