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New Port Richey

    Client Support Representative - New Port Richey, United States - Prospect Promotions

    Prospect Promotions
    Prospect Promotions New Port Richey, United States

    2 weeks ago

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    Description

    Prospect Promotions is seeking a dynamic and sports-minded individual to join our team as a Client Support Representative. As a key member of our client support department, you will play a crucial role in delivering exceptional services to our clientele. Our Client Support Representatives have a competitive spirit, and excellent communication skills, and enjoy providing an outstanding customer service experience. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

    Client Support Representative Responsibilities:

    • Engage with customers providing personalized assistance and resolving inquiries promptly.
    • Assist customers with product recommendations, order placement, and tracking.
    • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
    • Provide information and updates on products and services.
    • Maintain accurate customer records and ensure data integrity within the CRM system.
    • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
    • Continuously stay updated on competitive trends, products, and industry news to better serve customers.


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