- Manage large amounts of incoming calls
- Offer troubleshooting assistance
- Assist with customer orders, refunds, and license questions/problems
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM (Freshdesk preferred) systems and practices
- Working knowledge of Windows operating systems
- Ability to troubleshoot issues and work in a fast-paced environment
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
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Claims Support Representative
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Integrity Marketing Group Clearwater, United States**About Insurance Administrative Solutions** · Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize adm ...
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Agent Support Representative
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United One Insurance Clearwater, United States_**"needed..SUCCESSFUL GROWING AGENCY NEEDS Licensed Bilingual AGENT SUPPORT PERSON WITH AUTO INSURANCE KNOWLEDGE You have a 440 or 220 agents license You speak awesome Spanish and are proud of your heritage. IF YES READ ON.. YOU WORK IN THIS BUSINESS NOT BECAUSE YOU HAVE TO, BUT ...
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Product Support Representative Ii
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Aviation Strategies Clearwater, United StatesJob Description · Job DescriptionAviation is seeking an energetic, hardworking individual to provide information regarding products and services to the consumer and deliver a five-star client experience with every interaction. We are seeking someone with exceptional communication ...
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Claims Support Representative
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FrankCrum Staffing, Inc. Clearwater, United StatesJob Description · Job DescriptionClaims Support Representative JOB SUMMARY: Responsible for maintaining control of all mail delivered from the mailroom by logging in each batch under the appropriate client code and delivering all batches to the correct areas that may not be scann ...
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Product Support Representative I
3 weeks ago
Jobs for Humanity St Petersburg, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
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Product Support Representative I
1 week ago
FIS Global St. Petersburg, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
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Bilingual Sales Support Representative
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Electrical Industry Clearwater, United StatesJob Description · Job DescriptionBilingual (English& Spanish) Sales / Sales Support Representative · ABLE Power Products, Inc., a leading manufacturer and designer of innovative surge protection and voltage monitoring products for the lighting and electrical industries is looking ...
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Product Support Representative I
1 week ago
FIS Global St. Petersburg, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
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Product Support Representative II
1 week ago
FIS Global St. Petersburg, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
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Aviation Strategies Saint Petersburg, United StatesJob Description · Job DescriptionAviation is seeking a Customer Service Representative to join our Tampa team As a full-time Customer Service representative, you will learn communication skills, negotiation tactics, and strategic planning. · Entry Level Customer Service Represen ...
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Aviation Strategies Saint Petersburg, United StatesJob Description · Job DescriptionAviation is seeking a Customer Service Representative to join our Tampa team As a full-time Customer Service representative, you will learn communication skills, negotiation tactics, and strategic planning. · Entry Level Customer Service Represen ...
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Client Success Representative
3 weeks ago
Ascent Consulting Saint Petersburg, United StatesOur goal for our clients is simple: we are all about engaging customers with a warm smile and enthusiastic hello while developing the most superior customer experience. Taking care of our people, clients, and the communities we serve is our main priority. We are set on developing ...
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Surety Bond Customer Service Representative
2 weeks ago
Acrisure Saint Petersburg, United StatesJob Title: Surety Bond Client Service Representative · Agency/Platform: Acrisure's Southeast Platform · Location: St. Petersburg, FL · About Acrisure · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and serv ...
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Legislative Aide
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City of St. Petersburg Saint Petersburg, United StatesThis is responsible professional and administrative work supporting elected members of the St. Petersburg City Council by providing office support, technical and analytical work involving research, and the presentation of practical solutions. Work includes conducting and analyzin ...
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Workforce Development Manager
2 weeks ago
Homeless Empowerment Program (HEP) Clearwater, United States**TITLE**:Workforce Development Manager · **REPORTS TO**:Director of Programs · **DEPARTMENT**:Workforce Development · **FLSA STATUS**:Full Time/Exempt · **GENERAL SUMMARY**: · The Workforce Development Manager plays a lead role in the expansion, coordination and implementation o ...
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Membership Specialist
2 weeks ago
BOYS AND GIRLS CLUBS OF THE SUNCOAST, INC. Saint Petersburg, United States: · **ORGANIZATION MISSION** · The mission of Boys & Girls Clubs of the Suncoast is to provide high-quality, out-of-school Club experiences to ensure our young people, especially those who need us most, are on track to graduate from high school with a plan for their future, demon ...
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Insurance Agent---will Train
3 weeks ago
Aflac Clearwater, United StatesAflac Florida is currently seeking motivated and enthusiastic individuals, that stand out above the rest, to continue growing our awarding winning sales team. We need more people to meet the demands of our clients in a professional sales environment. · A career with Aflac, a Fort ...
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Part-time Contracting Specialist
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Amerilife Group, LLC Clearwater, United States Part timeAmeriLife is in the midst of an exciting and significant transformation of its operational infrastructure to better serve the evolving needs of its stakeholders across the country. As such, we're looking for a Licensing Specialist to help us continue pushing our ambitious roadmap ...
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Retail Sales Associate
2 weeks ago
Event Network, LLC Clearwater, United States**YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION** · We believe _The Experience_ matters. Be a part of this fascinating must-see cultural destination located in Boston - where visitors immerse themselves in this aquarium's treasures and experience an adventure one can only imagin ...
Customer Support Representative - Clearwater, United States - GFI Software
3 weeks ago
Description
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Requirements
Come join an awesome team
VIPRESecurity is an AA/EOE/Vets/Disabled employer
