Branch Manager - Holiday, United States - Suncoast Credit Union

Suncoast Credit Union
Suncoast Credit Union
Verified Company
Holiday, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Pay Transparency:
$60,000 - $88,000 _based on experience and credentials_


Location Type:
Onsite


Position Type:
Full Time


Service Center Hours of Operation:
Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM


The Service Center Manager is an integral part of improving the financial lives of Suncoast Credit Union members by cultivating an efficient service center grounded in excellent service.

Key responsibilities include a variety of business and administrative functions, including managing the daily operations of the service center, training and supervising the service center employees.

This role requires a consistent demonstration of knowledge of all functions, policies, and procedures of Suncoast Credit Union.


Responsibilities:


  • Plan, organize, and manage the daily activities of the service center
  • Oversee teller operations such as member interaction, account opening, underwriting, processing, and closing of loans
  • Support staff through activities such as computer input, preparations for first and second mortgages, preparation of loans recommendation for the Lending Review Committee, and discussion of denials with members
  • Direct and manage delivery system options within the service center to provide quality, efficient member service
  • Hire, train, coach, appraise, mentor, and reward staff, acknowledge staff feedback or concerns
  • Manage personnel activities of staff
  • Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
  • Cultivate a strong team by building trust among staff
  • Oversee the advancement or disciplinary matters of staff, and recommend termination when necessary
  • Ensure the service center's physical facilities are maintained
  • Cultivate a service and sales culture within the service center to attain established goals
  • Promote and coordinate products and services provided by CUSOs
  • Foster the "All Team" culture within the organization by providing open lines of communication and cooperation between all areas
  • Represent Suncoast Credit Union at community events
  • Assist Regional Vice President in the establishment of performance goals for the service center and each team member
  • Assist the Regional Vice President with developing and implementing longterm and shortterm business objectives
  • Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
  • Interpret and implement management policies for the service center
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Maintain expert knowledge and understanding of the credit union products, services, policies, procedures, and guidelines
  • Attend educational events to increase professional knowledge
  • Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
  • Complete FACT Act Red Flag training

Qualifications:

  • Bachelor's degree in business or related field preferred
  • 3+ years of management experience with a financial institution preferred
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detailoriented, and organized with task management
  • Ability to analyze and resolve complex problems
  • Strong organization, prioritization, and analytical skills to effectively attain goals set for the service center
  • Strong written, verbal and interpersonal communication skills to interact effectively with members, staff, vendors, board of directors, government regulators, and community leaders
  • Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
  • Must exercise logical reasoning and independent discretion in all areas of responsibility
  • Must be able to maintain a high level of confidentiality
  • Strong knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job including mortgages, consumer loans, and deposit products
  • Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities including but not limited to; to SAFE ACT and BSA/AML

Skills

  • AI & Machine Learning
  • Analytics
  • Customer Service
  • Leadership
  • Networking
  • Project Management
  • Public Speaking
  • Sales

Benefits
-
Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
-
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
-
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
-
Community Involvement: Paid Voluntee
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