Jobs
>
Philadelphia

    Manager, Airport Customer Experience Administration - Philadelphia, United States - American Airlines

    American Airlines
    American Airlines Philadelphia, United States

    3 weeks ago

    Default job background
    Description

    Intro

    Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

    Why you'll love this job

    • ??This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
    • Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.

    What you'll do

    • Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved
    • Works with the admin team to build the Agent and CAR shift and vacation bids
    • Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums
    • Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process
    • Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies
    • Manages the agent overtime office for offering overtime and part-time extensions to support operational needs
    • Ensures staffing is sufficient to meet seasonal needs, holidays and "flex flying"
    • Creates opportunities to reduce costs during slower seasons as well as reduced flying daysWorks to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience

    All you'll need for success

    Minimum Qualifications- Education & Prior Job Experience

    • ?Bachelor's degree or equivalent experience
    • 5 years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models

    Preferred Qualifications- Education & Prior Job Experience

    • ?Experience with Hyperion Essbase
    • Experience managing multiple labor agreements

    Skills, Licenses & Certifications

    • ?Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
    • Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams
    • Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives
    • Strong presentation, organization and planning skills
    • Ability to develop compelling business cases
    • Strong leadership and interpersonal skills

    What you'll get

    Feel free to take advantage of all that American Airlines has to offer

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
    • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
    • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Feel free to be yourself at American

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

    Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

    EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

    American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

  • American Airlines

    Manager, Airport Customer Experience Administration

    3 weeks ago

    American Airlines Philadelphia, United States

    Intro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...

  • American Airlines

    Manager, Airport Customer Experience Administration

    3 weeks ago

    American Airlines Philadelphia, United States

    **Intro** · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges wi ...

  • Velocity Solutions

    IT security administrator

    2 weeks ago

    Velocity Solutions Philadelphia, United States

    About the Company · We are among the top providers of complex precision parts for innovative clients in high-tech industries such as electric drives, sensors, medical technology, and automotive. As a preferred supplier, we manufacture highly precise turned parts and assemblies. O ...

  • Nebula Ventures

    Employee Purchasing/Product Management

    2 weeks ago

    Nebula Ventures New Point, United States

    THE TIRE WHOLESALER WITH A WIDE SELECTION OF TIRES AND WHEELS · Tyremotive, the tire wholesaler, is the reliable address for car tires, van tires, 4X4 / SUV tires, and motorcycle tires. Our broad range includes summer, winter, and all-season tires from well-known premium, quality ...

  • Sunrise Early Intervention

    Occupational Therapist

    2 days ago

    Sunrise Early Intervention Philadelphia, PA, United States

    *Occupational Therapist - Pediatrics* · *POSITION:* · Sunrise Therapy is seeking a full time or part time Occupational Therapist to work with children (ages 3-5) in homes and daycares · *Job Highlights:* · * Homes and daycares · * 181 service days throughout the 12 months (some m ...

  • Sunrise Early Intervention

    Speech Language Pathologist and Clinical Fellow

    3 days ago

    Sunrise Early Intervention Philadelphia, PA, United States Full time

    *Speech Language Pathologist SLP or CF - Pediatrics* · (Clinical Fellows welcome to apply) · *POSITION SUMMARY:* · Sunrise Therapy is seeking a Speech Language Pathologist to work with ages 3-5 in homes and daycares. · *Job Highlights:* · * 181 service days throughout the 12 mont ...

  • InsideHigherEd

    assoc director c

    3 weeks ago

    InsideHigherEd Philadelphia, United States Administrative Jobs , Executive Administration Jobs ,

    Duties: Provides strategic and administrative leadership to support a broad range of activities for the Department. Acts as the liaison to the Chair and Vice Chairs by providing strategic planning and administration of Department activities; acts as primary liaison with all admin ...

  • InsideHigherEd

    faculty and staff coordinator dean's exec. office

    3 weeks ago

    InsideHigherEd Philadelphia, United States

    Duties: The Dean's Office Administrative Assistant will provide diverse, complex and timely administrative assistance and support in a customer/client focused and professional environment. As a supporting member of the administrative team in the Dean's Office, the Administrative ...

  • QUAD, a SolomonEdwards Company

    Private Equity Officer

    6 days ago

    QUAD, a SolomonEdwards Company Philadelphia, United States

    Private Equity Officer · QUAD is currently seeking a Private Equity Officer for an investment management firm located in Philadelphia. Hybrid work environment. · The Officer will primarily focus on private equity holdings administration, including capital activity, financial re ...

  • Kang Haggerty

    Administrative Assistant

    3 weeks ago

    Kang Haggerty Philadelphia, United States

    Kang Haggerty is a business litigation firm based in Center City seeking a full-time administrative assistant. The assistant will directly support the Firm's Managing Member, Office Administrator, and Accounting Manager with all activity surrounding the daily operations of the la ...

  • InsideHigherEd

    grants manager a/b

    2 weeks ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: This position will provide research administrative and financial management support to the Department of Dermatology. It is expected that s/he will oversee proposal development, budget development, and related pre-award activities for a diverse sponsor portfolio. This per ...

  • InsideHigherEd

    contract administrator a

    3 weeks ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: Reporting to the Director of Corporate Contracts and Alliances, support the contracting activities of the Corporate Contracts team as the main administrative liaison between Corporate Contracts team within the Corporate Contracts and Alliances Group and the Office of Rese ...

  • Beacon Hill

    Contract Administrative Associate in Philadelphia

    3 weeks ago

    Beacon Hill Philadelphia, United States

    Our client, a reputable non-profit in Philadelphia, is seeking their next Administrative Associate to join their team for a short-term project. If you are a strong communicator, seeking an opportunity to develop your administrative skills, and able to start as soon as possible, t ...

  • Hilton Philadelphia at Penn's Landing

    Director of Human Resources

    2 days ago

    Hilton Philadelphia at Penn's Landing Philadelphia, United States

    Overview What a GREAT opportunity We are looking for a strong, people-focused, dynamic HR Leader as the Human Resources Director for the fast-paced and exciting Hilton Philadelphia at Penn's Landing. The Human Resources Director (HRD) is responsible for ensuring the efficient adm ...

  • Data Intelligence, LLC

    Senior Sharepoint Architect

    4 weeks ago

    Data Intelligence, LLC Philadelphia, United States

    Data Intelligence, LLC (DI) is searching for a full time Senior SharePoint Architect and Administrator in Philadelphia, PA. This is an on-site position at NSWC Philadelphia. · Job Responsibilities · Perform SharePoint architecture and administration · Plan, build, configure, admi ...

  • InsideHigherEd

    admin coordinator

    2 days ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: This position provides direct administrative support to the Director of the Division of Informatics within the Department of Biostatistics and Epidemiology. Manage the administrative affairs of the office of the Director including but not limited to processing orders, pay ...

  • Amtex Systems Inc.

    Executive Assistant

    2 weeks ago

    Amtex Systems Inc. Philadelphia, United States

    Schedule Notes: · Possible Temp to Perm, On-Site, M-F 9-5, FT Abramson Building. 3615 Civic Center Blvd. Philadelphia. PA US - ABRAMSON We need executive assistant support for Elaine Gallagher, SVP; Marlena Ferguson, CFO of CHOPPA and Donna Stephenson, MD while their current exe ...

  • InsideHigherEd

    associate director for clincal trials finance

    3 weeks ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: The Associate Director for Clinical Trials Finance is responsible for the financial strategy and oversight of 12 oncology disease programs/divisions in the Abramson Cancer Center (ACC). The Associate Director develops and implements fiscal policies and processes and overs ...

  • Community College of Philadelphia

    Administrative Specialist B

    1 week ago

    Community College of Philadelphia Philadelphia, United States Full time

    General Description · This position provides a wide range of direct support to the Administrative Support Specialist, including assisting with the Associate Vice President (AVP)'s 's internal and external calendar, exercising independent judgment and resolving problems that are ...

  • Ivy Hill Post Acute Nursing and Rehabilitation

    Nursing Home Administrator

    23 hours ago

    Ivy Hill Post Acute Nursing and Rehabilitation Philadelphia, United States

    Ivy Hill Post Acute Nursing and Rehabilitation - Nursing Home Administrator Job Summary: · Responsible for the efficient operations and overall management and direction of the day-to-day functions of the property in accordance with state and local standards, guidelines, and regul ...