- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts' standards
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
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Measurement Services Specialist
2 days ago
City of Duluth Minnesota Duluth, United StatesJob Posting Information Record consumption data from gas and water meters. Install gas services and repair water and gas leaks. Repair, install, and test commercial and industrial gas meters, regulators, reliefs, water meters, and gas detection equ Specialist, Measurement, Servic ...
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6 days ago
Primerica Duluth, United StatesCustomer Service Specialist page is loaded **Customer Service Specialist** · **Customer Service Specialist** · locationsDuluth, GA time typeFull time posted onPosted 12 Days Ago job requisition idR-441:092021 ****Join Our Team**** · Due to COVID-19, most of our employees are w ...
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WEG Duluth, United StatesAbout the role: · WEG Electric Corp. has a great opportunity for a Service Engineering Specialist to join our team in Duluth, GA. This role serves as the primary point of contact for all aftermarket technical and warranty inquires supporting WEG electric motors and customers. · ...
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Measurement Services Specialist
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City of Duluth (MN) Duluth, United StatesRecord consumption data from gas and water meters. Install gas services and repair water and gas leaks. Repair, install, and test commercial and industrial gas meters, regulators, reliefs, water meters, and gas detection equipment. Perform skilled work related to the installation ...
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Georgia United Credit Union Duluth, United StatesResponsibilities: · Performs various loan file maintenances as requested. · Audits reports to ensure accuracy and compliance with Georgia United's processes and procedures. · Supports members and branches by answering questions regarding insurance claims. · Maintains and updates ...
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University of Minnesota Duluth, United StatesApply for Job Job ID 361617 · Location Duluth · Job Family Student Services · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 8462RC · Employee Class Civil Service · Add to Favorite Jobs Email this Job · About the Job · Probationary Period: 6 months · Percentage ...
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St. Louis County Duluth, United States Part timeSalary: $ $25.80 Hourly · Location : Duluth, MN · Job Type: Permanent, Part-Time · Job Number: 24-091/425 · Department: Auditor's · Opening Date: 05/10/2024 · Closing Date: 5/24/2024 11:59 PM Central · Kind of Work · Skilled customer service technician assisting the public ...
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Service Delivery Specialist
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Broadridge Duluth, United StatesBroadridge is hiring We are motivated to find a Service Delivery Engineer who can provide technical support for all production applications and infrastructure supporting our clients in the wealth industry. This is a critical role requiring a highly dedicated individual who can ta ...
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Honeywell Duluth, United StatesImprove business and family comfort, protection and productivity · Honeywell is looking to grow our Building Automation Service in the Metro Atlanta area & we are looking for skilled technicians to grow with us. · Are you the right applicant for this opportunity Find out by rea ...
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Service Engineering Specialist
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WEG Electric Corp Duluth, United States**About the role**: · WEG Electric Corp. has a great opportunity for a Service Engineering Specialist to join our team in Duluth, GA. This role serves as the primary point of contact for all aftermarket technical and warranty inquires supporting WEG electric motors and customers. ...
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Georgia United Credit Union Duluth, United StatesResponsibilities:Performs various loan file maintenances as requested. · Audits reports to ensure accuracy and compliance with Georgia United's processes and procedures. · Supports members and branches by answering questions regarding insurance claims. · Maintains and updates ...
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Select Medical Locust Grove, United StatesOverview · When patients enter our center in Locust Grove, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk i ...
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Vensure Employer Services Duluth, United StatesAbout Us · Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company an ...
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Customer Service Specialist - Duluth, United States - Service Experts
Description
Position Title: Customer Service SpecialistShift: 2-10:30pm to include weekends (2 consecutive weekdays off)
Join the team of experts and realize your true potential
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT
Position Summary:
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Key Responsibilities:
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email
Customer Service Specialist professionals in Duluth
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Zoe Worgren
Customer service
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Jill Letendre
Supply Chain and Inventory Planning
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Alex Szendrey
Student at the University of St. Thomas