- High school diploma or its equivalent.
- Three (3) years full-time paid verifiable experience in a position requiring handling cash transactions.
- Possession of a valid driver's license or state identification card.
- Certification as a License Title Agent within one (1) year of employment. Failure to obtain certification within one (1) year will result in termination from the position.
- May 13, 2024 - Applicant screening will begin.
- Week of May 27, Supplemental questions scoring to be completed
- Week of June 10, Interviews to be conducted
- Veteran: DD214 noting character of service.
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
- Vacation, Sick and Personal Leave
- Paid Holidays
- Medical Plan
- Dental Plan
- Vision Plan
- Disability Insurance
- Life Insurance
- Flexible Spending Accounts
- Retirement Benefits
- Deferred Compensation
- BIPOC Peer Support Group
- Training and Advancement Opportunities
- Employee Wellness Program
- Employee Assistance Program
- Pet Insurance
- Yes
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
-
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Service Center Specialist - Duluth, United States - St. Louis County
Description
Salary: $ $25.80 HourlyLocation : Duluth, MN
Job Type: Permanent, Part-Time
Job Number: 24-091/425
Department: Auditor's
Opening Date: 05/10/2024
Closing Date: 5/24/2024 11:59 PM Central
Kind of Work
Skilled customer service technician assisting the public to obtain licenses, permits and titles in the County Auditor Service Center.
The salary range reflected above is the normal hiring range for 2024. The full salary range, including longevity pay, is $ $29.71 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Please Note: The current position is a .5 FTE.
Distinguishing Features of Work
An employee in this class is responsible for a wide variety of customer service-related transactions. Duties include evaluating and reviewing documents for inaccuracies or possible fraud, preparing and processing Minnesota identification card applications, driver's license applications, processing and renewing registrations for vehicles and recreational vehicles, and completing title transfers; accepting and processing passports; issuing Department of Natural Resources (DNR) titles, licenses and renewals; and receiving payments for property taxes. The work is performed under the direction of assigned supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside.FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
MINIMUM QUALIFICATION (Pass/Fail):
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 7-11.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
DRUG TESTING:
Applicants selected for appointment must take and pass a drug test.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete at least a six month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Eligible St. Louis County employees earn a competitive salary and benefits package, including:
01
Please type or clearly print your name.
02
The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.
The Service Center hours are Monday - Friday 9:00 a.m. - 5:30 p.m., Saturday 9:00 a.m. - 1:00 p.m. This position requires that you be available to work two Saturdays per month. I understand and agree to working the hours listed above.
Do you have a valid driver's license or state identification card?
Did you graduate from high school or equivalent?
SME Explanation: Questions 7-11 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question, please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 7-11.
Please provide a detailed description of your paid verifiable customer service experience.
08
Please provide a detailed description of your paid verifiable cash handling experience.
09
Please provide a detailed description of your paid verifiable experience in reviewing, preparing and processing various documents.
10
Give an example of a time you had to deal with an upset customer. What was the situation, what you did to resolve it, and what was the final outcome?
11
Please describe any paid verifiable work experience where your work required great attention to detail and please provide examples.
12
I certify that my responses to the questions above are true and accurate to the best of my knowledge.
