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    Residential Collection Specialist - Raleigh, United States - GFL Environmental, Inc

    GFL Environmental, Inc
    GFL Environmental, Inc Raleigh, United States

    3 weeks ago

    Default job background
    Description
    Perform collection activity for Residential/Consumer accounts assigned. Provide excellent customer service to both internal and external clients.

    Essential Functions:
    • Making debt collection calls on residential accounts.
    • Escalate unresolved issues to the collections supervisor as needed
    • Maintain detailed customer information on delinquent accounts including contact information
    • Process account cancellation on unpaid debt
    • Process account adjustments as needed for corrections
    • Conduct customer research for unresolved disputed issues
    • Research and process Unidentified payments
      • Refunds
      • Movement of payment to the correct account
    • Meet or exceed objectives and collection goals
    • Ability to excel in fast paced environment
    Additional Responsibilities:
    • Conform in all respects with applicable federal, state and local laws, regulations, ordinances
      Fair Debt Collection Act
    • Follow company polices, procedures and directives from supervisors/managers
    • Perform other duties and responsibilities as required or requested by management.
    Machines, Tools and Equipment:
    • Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.)
    • Working knowledge of Microsoft Office-Outlook, Word and Excel
    • Knowledge of AS400 software system and Soft Pak
    Education, Training, Experience and Licensing/Certification Requirements:
    • Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
    • Three to Five years experience in consumer collections, account receivable and customer service
    Knowledge, Skills and Abilities:
    • Excellent customer service and phone skills
    • Ability to resolve customer complains and questions
    • Ability to effectively communicate with others verbally and in writing
    • Close attention to detail and good organizational skills
    • Good interpersonal skills.
    Physical/Mental Demands:
    • Regularly required to sit and use hands and fingers.
    • Frequently required to talk, hear, stand and walk.
    • Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    Working Conditions:
    • Work in indoor office environment 100% of the time.
    • Noise level is usually moderate.
    We thank you for your interest. Only those selected for an interview will be contacted.

    GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact
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