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Residential Collection Specialist - Raleigh, United States - GFL Environmental
Description
Perform collection activity for Residential/Consumer accounts assigned. Provide excellent customer service to both internal and external clients.Essential Functions:
Making debt collection calls on residential accounts.
Escalate unresolved issues to the collections supervisor as needed
Maintain detailed customer information on delinquent accounts including contact information
Process account cancellation on unpaid debt
Process account adjustments as needed for corrections
Conduct customer research for unresolved disputed issues
Research and process Unidentified payments
Refunds
Movement of payment to the correct account
Meet or exceed objectives and collection goals
Ability to excel in fast paced environment
Additional Responsibilities:
Conform in all respects with applicable federal, state and local laws, regulations, ordinances
Fair Debt Collection Act
Follow company polices, procedures and directives from supervisors/managers
Perform other duties and responsibilities as required or requested by management.
Machines, Tools and Equipment:
Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.)
Working knowledge of Microsoft Office-Outlook, Word and Excel
Knowledge of AS400 software system and Soft Pak
Education, Training, Experience and Licensing/
Certification Requirements:
Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
Three to Five years experience in consumer collections, account receivable and customer service
Knowledge, Skills and Abilities:
Excellent customer service and phone skills
Ability to resolve customer complains and questions
Ability to effectively communicate with others verbally and in writing
Close attention to detail and good organizational skills
Good interpersonal skills.
Physical/Mental Demands:
Regularly required to sit and use hands and fingers.
Frequently required to talk, hear, stand and walk.
Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions:
Work in indoor office environment 100% of the time.
Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
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