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    Account Management Associate Director - Princeton, United States - MMS

    MMS
    MMS Princeton, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges.

    Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards.

    With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma's international awards programs for the last three consecutive years.

    For more information, visit

    or follow MMS on LinkedIn.

    Job Description:
    Operating as the lead point of contact for any and all matters specific to assigned accounts
    Building and maintaining strong, long-lasting customer relationships
    Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability
    Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines
    Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders

    Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.

    Developing new business with existing customers and/or identify areas for improvement to meet sales targets
    Managing issue escalations with assigned customers
    Developing/ enhancing/ managing governance structure with assigned accounts

    Requirements:
    Bachelors Degree in Science, Business Administration, Sales or relevant field
    10 years of experience in Account Management or related field
    Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role
    Proven work experience in life sciences industry – CRO, pharma, biotech, other service provider
    Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)
    Experience delivering client-focused solutions to customer needs
    Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    Excellent listening, negotiation and presentation abilities
    Strong verbal and written communication skills
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