- 3+ years professional IT experience
- Diagnose and resolve issues related to computer systems, software, and hardware such as operating system configuration, user account management, and system backup and recovery
- Regularly meet with users to understand their organizational structures and requirements, and educate them on processes and procedures
- Provide advanced technical support by researching and resolving complex issues involving both business and IT systems
- Maintain effective communication with customers, ensuring that efforts are coordinated, and customer relations are established
- Install approved software and prepare it for deployment using package utilities
- Electronically distribute software updates, security patches, and vendor patches to end-user devices within established timelines
- Configure and manage end-user devices including computers, printers, laptops, and scanners
- Perform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasible
- Possess a solid understanding of information security principles and practices, as well as security protocols and standards
- Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them
- Knowledge of various software platforms including Windows, iOS/Android, Microsoft Office, McAfee HBSS and HIPS, Citrix VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory is a must
- High School diploma
- Strongly desired: Bachelors degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering; however, relevant industry experience may be considered in lieu of formal education
- DOD IAT II certification required to start (e.g, Security+)
- Must be able to obtain a DODM intermediate or advanced level certification before government deadline (Intermediate: CND or GICSP | Advanced: CASP+ or CISA or SSCP)
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidays
-
Cybersecurity Specialist Intermediate
6 days ago
ITC Defense Huntsville, United StatesJob Description · Job DescriptionLocation: Huntsville, Alabama · Position: Cybersecurity Specialist Intermediate · Overview: ITC Defense is looking for a Cybersecurity Specialist Intermediate to support the Missile Defense Agency Information Technology & Cybersecurity Management ...
-
Cybersecurity Specialist Intermediate
1 week ago
ITC Defense Corp. Huntsville, United StatesLocation: Huntsville, Alabama · Position: Cybersecurity Specialist Intermediate · Overview:ITC Defense is looking for a Cybersecurity Specialist Intermediate to support the Missile Defense Agency Information Technology & Cybersecurity Management Program. Candidate must be self-mo ...
-
Cybersecurity Specialist Intermediate
5 days ago
ITC Defense Corp. Huntsville, United StatesLocation: Huntsville, Alabama · Position: Cybersecurity Specialist Intermediate · Overview: ITC Defense is looking for a Cybersecurity Specialist Intermediate to support the Missile Defense Agency Information Technology & Cybersecurity Management Program. Candidate must be self-m ...
-
Cybersecurity Specialist Intermediate
5 days ago
ITC Defense Huntsville, United StatesLocation: Huntsville, Alabama · Position: Cybersecurity Specialist Intermediate · Overview: ITC Defense is looking for a Cybersecurity Specialist Intermediate to support the Missile Defense Agency Information Technology & Cybersecurity Management Program. Candidate must be self-m ...
-
Cyber Specialist Intermediate
2 weeks ago
Cintel Inc Huntsville, United StatesJob Title: Cyber Specialist Intermediate · Location: Huntsville, AL · Position Type: Full-Time · Travel Requirements: Less than 10% of the time · Required Qualifications: · + Minimum of Secret Clearance · + US. Citizen · + Show applied knowledge of cybersecurity policy and ...
-
Cyber Specialist Intermediate
6 days ago
Cintel Inc Huntsville, United StatesJob Description · Job DescriptionSalary: · Job Title: Cyber Specialist Intermediate · Location: Huntsville, AL · Position Type: Full-Time · Travel Requirements: Less than 10% of the time · Required Qualifications: · Minimum of Secret Clearance · US. Citizen · Show applied knowl ...
-
Galapagos Federal Systems Huntsville, United StatesJob Title: Computer User Support Specialist Intermediate · Job Location: Huntsville, AL 35898 · Job Summary · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qual ...
-
Accounts Receivable Billing Specialist
6 days ago
KBR Huntsville, United StatesTitle: · Accounts Receivable Billing Specialist · Responsibilities/Duties · * Generate cost reimbursable, time and material, and firm fixed price invoices · * Submit invoices electronically using multiple customer systems · * Coordinate with other departments to meet deadlines · ...
-
Jr. Facilities Specialist
6 days ago
The Building People Huntsville, United StatesJob Description · Job Description · The Building People, LLC, has a position open for a full-time Jr.Facilities Specialist with an active Top Secret Clearance for a facilities engineering program to support a federal Agency. The Entry-Level Facilities Specialist manages multiple ...
-
Facilities Specialist
4 days ago
The Building People Huntsville, United StatesJob Description · Job Description · The Building People, LLC, has a position open for a full-time Facilities Specialist with an active Top Secret Clearance for a facilities engineering program to support a federal Agency. The Mid-Level Facilities Specialist manages multiple funct ...
-
Support Officers
4 days ago
Galapagos Federal Systems, LLC Huntsville, AL, United StatesJob Title: Computer User Support Specialist Intermediate -4514 · Job Location: Huntsville, AL 35898 · Job Summary · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist Position and to join our team ...
-
Project Controls Specialist
1 week ago
MTSI Huntsville, United StatesOwn Your Future. · Modern Technology Solutions, Inc. (MTSI) is searching for Project Controls Specialist / Subcontracts to support United States Space Force (USSF). This position will be located in Colorado Springs, CO · Why is MTSI known as a Great Place to Work? · Interesting ...
-
Project Controls Specialist
1 week ago
Modern Technology Solutions, Inc. Huntsville, United StatesOwn Your Future. · Modern Technology Solutions, Inc. (MTSI) is searching for Project Controls Specialist / Subcontracts to support United States Space Force (USSF). This position will be located in Colorado Springs, CO · Why is MTSI known as a Great Place to Work? · * Interesting ...
-
Technical Support Specialist
5 days ago
Sports Cities International Huntsville, United States**Job Details** · **Technical Support Specialist ** · This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** · Category (For Job Seekers) Information Technology Location H SCI Plant 2 - Huntsville, AL 35803 US ( ...
-
Information System Security Specialist
1 week ago
Peraton Huntsville, United States Full timeResponsibilities · Peraton is seeking qualified individuals to join our team to provide engineering support for Cyber Situational Awareness (SA), Cyber Command and Control (C2), Mission Assurance, and Homeland Defense in Virginia Beach, Virginia and .Huntsville, A sites · This in ...
-
Pest Control Specialist
1 week ago
Critter Control Huntsville, United States** Pest Control Specialist** · **Job Category****:** Outside Service Technician **Requisition Number****:** PESTC022838 Showing 1 location **Job Details** · **Description** · **Trutech Wildlife Service** specializes in wildlife management services for residential and commercia ...
-
Program Support Specialist
5 days ago
Media Fusion, Inc. Huntsville, United StatesJob Title · Program Support Specialist · Shift Type · Education · Bachelor's Degree · Location · WBO PCIGS ACC Huntsville AL - Huntsville, AL 35808 US (Primary) · Career Level · Intermediate · Category · Administrative, Business Services · Job Type · Full-time · Trav ...
-
Contract Administrator
1 week ago
IGNITE Huntsville, United StatesIgnite is recruiting for a Mid-Level Contracts Analyst to support our corporate office located in Huntsville, Alabama. This position will assist and support the Contract Manager in the development and execution of procurement and services contracts. This position receives on-the- ...
-
Technical Support Specialist
2 weeks ago
Sanmina-SCI Huntsville, United StatesAt SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, ...
-
Support Specialist I
1 week ago
Yulista Huntsville, United StatesPRIMARY FUNCTION The Support Specialist ensures the efficient day-to-day operation of the office, and support the work of management and other staff. · ESSENTIAL FUNCTIONS Performs administrative and office support activities for multiple supervisors. Duties may include fielding ...
Computer User Support Specialist Intermediate - Huntsville, United States - Galapagos Federal Systems
Description
Job Title: Computer User Support Specialist Intermediate -4514
Job Location: Huntsville, AL 35898
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist Position and to join our team of qualified individuals.
The Computer User Support Specialist serves as the primary point of contact for end-users experiencing technical issues with their computer systems, software, and hardware. This role is responsible for diagnosing and resolving these issues efficiently, while also providing high-quality customer service. The specialist will utilize remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the specialist may be required to conduct on-site visits to perform hands-on troubleshooting and training.
To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service.
Skills / Experience Required
Education / Certifications
Benefits
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
