- Ensures service and quality standards are exceeded for Library Lounge & Bar by managing the daily operations of the Lounge in accordance departmental standards which meet and/or exceed Forbes 4 star standards.
- Ensure that requisitions, transfer slips and spill sheets are filled out; establish par levels for supplies, liquor, beer, wine and equipment.
- Assist in the preparation and tracking of weekly forecast of revenues, covers, average
- Performance management, coaching and development; hiring, training, and scheduling for staff.
- Anticipate guests' needs, respond promptly and maintain positive guest relations at all times.
- Aligns operations in support of strategic planning and corporate goals; assists with budget development and recommends operational improvements.
- Responsible for hotel beverage program to include inventory, ordering, etc.; coordinates with leadership team/culinary on inventory quality and selection.
- Responsible for ordering/restocking product essential to the department.
- Prepare and submit weekly payroll and tip distribution records; reporting and reconciliations for all transactions.
- Attends internal/external functions, meetings, events; serves on company work groups, committees, etc. as assigned/needed.
- Provides general assistance and support for leadership, department, and company.
- High school diploma required. Additional training, education, and/or certification(s) strongly preferred. Level I Sommelier certification preferred.
- At least four (4) years prior experience in upscale food and beverage environment. Equivalent combination of education/experience considered. Ideal candidate will have held same/similar management role in a luxury hotel/resort/restaurant setting.
- Extensive knowledge of wine, cordials, and spirits; familiar with cost controls; knowledge of Forbes and/or four star/diamond standards strongly preferred.
- Demonstrated commitment to delivery of world class internal/external guest service; proven leadership skills; track record of building/developing/motivating teams.
- Outstanding interpersonal and communication skills; effectively engages with guests and staff; builds positive, professional relationships at all levels; knowledge of another language a plus.
- Quickly acquires knowledge of Biltmore's history, products, systems, and protocols.
- Proactive, exercises good judgment; troubleshoots and creatively problem solves.
- Solid planning, organizational skills; adapts, prioritizes and multi-tasks.
- Actively listens, suggestively sells; can anticipate and exceed expectations.
- Thrives in a corporate setting; understands and leads quality control efforts.
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Sous Chef - Asheville, United States - Mecca HR Solutions
