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    IT Analyst - Dallas, United States - Symbiotic Corp.

    Symbiotic Corp.
    Symbiotic Corp. Dallas, United States

    2 weeks ago

    Symbiotic Corp. background
    Description
    Job Description
    JOB TITLE: Level 1 IT Analyst

    DEPARTMENT: Information Technology

    FLSA: Exempt

    REPORTS TO: IT Infrastructure Manager

    SUMMARY:

    The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.

    PRIMARY RESPONSIBILITIES:
    • Fields incoming problem requests from clients via telephone, e-mail, and in person.
    • Prioritizes and schedules problem resolution, escalating when necessary.
    • Documents the support request process thoroughly.
    • Performs Microsoft Active Directory user administration setup functions.
    • Provides hands-on support and training at desktop locations.
    • Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
    • Procures, configures, installs, and supports multiple hardware, software solutions, and network components.
    KNOWLEDGE, SKILLS & EXPERIENCE:
    • General knowledge of cybersecurity principles.
    • Basic knowledge of MS Servers and Windows Desktop operating systems.
    • Experience supporting various platforms including PC/MAC/Android/IOS.
    • Basic knowledge of Linux command line environment.
    • Proficient communication skills in English.
    • Exceptional interpersonal skills with a focus on customer service.
    • Proven analytical and problem-solving abilities.
    • Ability to prioritize tasks in a high-pressure environment.
    • Proficiency in Microsoft Office.
    • Ability to interact effectively with all levels of employees.
    Minimum Requirements:
    • Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
    • 1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.
    Effort:
    • Frequent lifting (up to 25lbs), walking, stooping, and bending.
    • Occasionally ascends/descends a ladder for network solutions.
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