Employee After Sales Service - Avalon, FL, United States - Aurora Solutions
Description
Our client successfully operates an online shop for electronic products and is looking for an employee (m/f/d) to handle post-purchase inquiries in Avalon, FL.
Responsibilities include responding to written and phone inquiries on topics such as:- Product dissatisfaction or incorrect fit
- Damaged product or packaging
- Redemption of gift certificates
- General return conditions
- Nondelivery of goods
- Loss of PIN codes/access information
- Inquiries about product functionality/care instructions
- Requests for additional/supplementary products
Your profile should include:
- Excellent German language skills
- A strong focus on customer service and satisfaction
- Putting the customer first
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