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    Membership Services Associate - Bradenton, United States - YMCA of Southwest Florida

    YMCA of Southwest Florida
    YMCA of Southwest Florida Bradenton, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Part-time

    Description

    POSITION SUMMARY:

    This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

    ESSENTIAL FUNCTIONS:

    Greet and serve members and guests

    • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
    • Give membership and program information to walk in and phone customers.
    • High knowledge of program information at all times.
    • Conduct facility tours as needed
    Answer telephones in a prompt courteous manner
    • Understand and able to use phone system.
    • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
    Receipt money transactions and program sign-ups
    • Member sign up and program registration all done correctly and in a speedy manner.
    • Enter receipt information correctly for membership and programs.
    • Be accountable for all money collected during your shift.
    • Prepare end of shift deposits and reports
    Serve as Check-Point when needed
    • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
    Other
    • Serve as liaison between members and program supervisors
    • Handle and solve member complaints
    • Make Coffee, Keep Member Lounge area tidy
    • Open and Close facility as appropriate for assigned shift
    • Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
    • Additional duties as assigned by supervisor
    Requirements

    QUALIFICATIONS:
    • Excellent verbal and communication skills
    • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
    • One to two years prior customer service experience
    • Professional appearance and behavior
    • Able to prioritize and meet deadlines
    • Able to maintain confidentiality
    • Positive attitude
    • Must be a self starter, with high energy and a positive attitude
    • Adhere to drug/alcohol/smoke free workplace policy
    CERTIFICATIONS AND TRAINING REQUIREMENTS:
    • CPR and First Aid Certifications required
    • Completion of YMCA of the USA Child Abuse and Neglect class
    • Completion of the YMCA's Blood Borne Pathogens training
    • Staff Safety Requirements/Cleaning Protocols
    • Additional training classes as recommended by Supervisor
    Salary Description

    12.00 per hour
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