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Richmond Heights

    Service Dispatcher - Henrico, United States - PlumbLife Plumbing, LLC

    PlumbLife Plumbing, LLC
    PlumbLife Plumbing, LLC Henrico, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionFull Job DescriptionWe're looking for motivated, self driven, customer oriented office personnel to serve as a customer service representative and as a dispatcher for our field personnel, acting as a liaison between both. Your primary job will be to manage the call-board and send technicians service calls in an efficient manner. You will also be responsible for following up with technicians and customers after job completions and handling any customer requests/complaints. In addition, some light administrative duties.

    Responsibilities
    • Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
    • Manage the appointments efficiently when dispatching
    • Manage customer expectations on arrival time
    • Respond to any message leads to book appointments
    • Reschedule any calls that cannot receive same-day service
    • Schedule return trips with customers when parts are in
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.
    • Other duties as assigned

    Skills
    • Proven experience as dispatcher or relevant position
    • Experience with Field Management Software (Service Titan experience preferred)
    • Fast typing with experience in data entry
    • Proficient in English (oral and written)
    • Outstanding organizational and multitasking abilities
    • Active listener with excellent communication skills
    • Sound judgement and critical thinking
    • High school diploma


    Job Type: Full-timePay: $14.00 – $18.00 per hourBenefits:
    • Health insurance options available
    • Paid time off

    Schedule:
    • 8 hour day shift
    • Monday to Friday

    Work Location: Richmond, VA in Office located off of Staples Mill Rd

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