Customer Experience Specialist - Congers, United States - PowerPak Civil & Safety LLC

PowerPak Civil & Safety LLC Congers, United States

2 weeks ago

Description

PowerPak is growing and we have 1 additional Customer Experience Position to fill in the New York Metro Area.

Pay:
$70,000 to $80,000 annual salary

Full Time Position, working 5 days a week out of our Rockland County NY Office

You must have 2+ years in a Customer Service or Sales role in a B2B setting and 1+ year of experience with Key Performance Indicators such as Customer Satisfaction Score, Phone Response Time, UPT, etc.

At PowerPak, we rely on a fast moving, high performing Sales Team with a People First mindset to drive company growth.

Customer Experience role will respond to inquiries via phone and email, keeping our loyal customer base happy PowerPak strongly believes in Extreme Customer Service, Reliability and Transparency - and we love to win.

You will be responsible to:
Handle incoming customer requests professionally and efficiently
Ensure each interaction with the customer is a super positive experience
Manage Incoming Calls and ensure phones are covered during business hours
Enter a high volume of transactions from written, emailed or called in quotes or orders
Respond to all inquiries within 30 minutes, seeing things through to completion
Handle a high volume of Incoming Calls and be held accountable on Speed of Answer
Look for Upsell and Cross-selling opportunities
Make outbound calls to customers offering substitutions for backordered product
Acting as a liaison between Customers and the Sales Team
Maintain working knowledge of item catalog in order to speak to customers knowledgably about our products and services

Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required.

Familiarity with NetSuite ERP is helpful but not required.

Benefits:
Great medical, dental & vision benefits
401(k) matching program
Generous paid time off and holiday policies
Team-first mindset
Career growth opportunities

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