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Greater Texas Credit Union Austin, United StatesJob Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teamma ...
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Greater Texas Credit Union Austin, United StatesJob Description · Whats in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teamm ...
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Contact Center Representative
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Greater Texas Credit Union Austin, United StatesJob Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teammate ...
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Contact Center Representative
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Greater Texas Credit Union Austin, United StatesJob Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, team ...
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Call Center Representative
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Ascension Health Austin, United StatesDetails · * Department: ACO Member Services · * Schedule: Full-Time, 8-hour day shift, Monday - Friday - Remote · * Facility: Automated Benefit Services (ABS) · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including empl ...
Contact Center Representative - Austin, United States - Greater Texas Credit Union
Description
Job DescriptionWhat's in it for you as a Contact Center Representative:
Hybrid position
Training and ongoing coaching to learn highly desired skills for career development.
Opportunity to be part of agrowing organization where you can make an impact on members, teammates, and the community in meaningful ways.
?Greater Good:16 hours paid volunteer time per year
Full Benefits Package: 401k,Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Contact Center Representative:
Monday - Thursday,8:00 am - 5:00 pm
Rotating Fridays, 9:00 am - 6:00 pm
Rotating Saturdays, 9:00 am - 1:00 pm
Flexibility required - extended hours, based on company needs
What you'll do as a ContactCenter Representative:
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels.
You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
Assist members by phone with questions regarding their accounts and offering solutions.Educate members on credit union products and services.
Process basic financial transactions:
transfers, check orders, loan payments.
Meet key performance indicator (KPI) metrics to maintain top-tier member support
Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
Qualifications
Must Have as a Contact Center Representative:2+ years in a customer service role or professional experience.
Must have a pleasant and professional speaking voice.
Confidentiality and attention to detail is a must.
Someone who can confidently talk with a variety of people.
Teachable, can-do attitude, a sense of humor:)
Nice to Have as a Contact Center Representative:
Bilingual in Spanish and English.
Previous Call Center experience.
Previous Financial Institution experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
PandoLogic
Keywords:
Call Center Representative, Location:
AUSTIN, TX