Contact Center Representative - Austin, United States - Greater Texas Credit Union

Greater Texas Credit Union Austin, United States

2 weeks ago

Description

Job Description

What's in it for you as a Contact Center Representative:

Hybrid position
Training and ongoing coaching to learn highly desired skills for career development.
Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.?
Greater Good: 16 hours paid volunteer time per year
Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

Monday - Thursday, 8:00 am - 5:00 pm
Rotating Fridays, 9:00 am - 6:00 pm
Rotating Saturdays, 9:00 am - 1:00 pm
Flexibility required - extended hours, based on company needs

What you'll do as a Contact Center Representative:

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

Assist members by phone with questions regarding their accounts and offering solutions.
Educate members on credit union products and services.
Process basic financial transactions: transfers, check orders, loan payments.
Meet key performance indicator (KPI) metrics to maintain top-tier member support
Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

Qualifications

Must Have as a Contact Center Representative:

2+ years in a customer service role or professional experience.
Must have a pleasant and professional speaking voice.
Confidentiality and attention to detail is a must.
Someone who can confidently talk with a variety of people.
Teachable, can-do attitude, a sense of humor :)

Nice to Have as a Contact Center Representative:

Bilingual in Spanish and English.
Previous Call Center experience.
Previous Financial Institution experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PandoLogic. Category: , Keywords: Call Center Representative

Call Center Representative

3 weeks ago

Ascension Austin, United States

We Are Hiring: · - ** · Department**:Call Center · - ** Schedule**:Rotating Shift (10:00a - 6:30p, 11:00a - 7:30p OR 3:00p - 11:30p) · - ** Facility**:Good Health Solutions · - ** Location**:Austin, Tx · What You Will Do: · Answer incoming calls and perform triage of inquiries. · ...
Call Center Sales Representative

3 weeks ago

Anchor Talent & Consulting Austin, United States

Anchor Talent has partnered with an educational institution to recruit Outbound Sales and Admissions Representatives. · **Ideal start date: May 6th, 2024** · **Responsibilities** · - Initiating cold calls on a daily basis · - Oversee incoming inquiries and customer calls for pros ...
Medical Call Center Representative

2 weeks ago

Texas Orthopedics, a division of OrthoLoneStar Austin, United States

**GENERAL JOB DESCRIPTION**: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in ...
Call Center Representative Bilingual

3 weeks ago

BCF Austin, United States

**-Local Candidats Only - in office** · **-No Visa Restrictions.** · **Responsabilities**: · **Based on business needs and/or performance issues, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm. We a ...
Call Center Representative English and Spanish

3 weeks ago

BC Austin, United States

**-Local Candidats Only - in office** · **-No Visa Restrictions.** · **Responsabilities**: · **Based on business needs and/or performance issues, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm. We a ...
Call Center Representative

4 days ago

Ascension Austin, United States Full time

Details · Department: Call Center · Schedule: Evening, & Night Shifts available w/rotating weekend · Facility: Good Health Solutions · Location: Austin, Tx · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits includin ...
Contact Center Representative

2 weeks ago

Greater Texas Credit Union Austin, United States

Job Description · Whats in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teamm ...
Contact Center Representative

2 weeks ago

Greater Texas Credit Union Austin, United States

Job Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teamma ...
Contact Center Representative

2 weeks ago

Greater Texas Credit Union Austin, United States

Company Description · 70 year old organization looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious connections only, please. · We love people who love people. Our job is to do more than help with finances, we create c ...
Call Center Representative

1 week ago

Epiphany Dermatology Austin, United States

Job Description · Job DescriptionAre you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patien ...
Call Center Representative

1 day ago

Web Craft Stylers Austin, United States

Job Description · Job DescriptionDescriptionWe are seeking a skilled and enthusiastic Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers and will provide exceptional customer service on every call ...
Bilingual Call Center Representative

2 weeks ago

United Heritage Credit Union Austin, United States

Job Description · Job DescriptionLocation: This position will be working remotely on Mondays, Wednesdays, and Fridays and in person at our Headquarters location in North Austin on Tuesdays and Thursdays. · Schedule: Flexible availability to work an 8-hour shift during the busines ...
Contact Center Representative

3 weeks ago

Greater Texas Credit Union Austin, United States

What's in it for you as a Contact Center Representative:Hybrid position. Training and ongoing coaching to learn highly desired skills for career development. Opportunity to be part of a growing organization where you can make an impact on members, te Representative, Retail, Banki ...
Contact Center Representative

2 weeks ago

Greater Texas Credit Union Austin, United States

Job Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teammate ...
Contact Center Representative

2 weeks ago

Greater Texas Credit Union Austin, United States

Job Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of a growing organization where you can make an impact on members, teammate ...
Call Center Representative

2 weeks ago

The HT Group Austin, United States

Location: Austin · Type: Contract to Hire · Job #18535 · Salary: $21.50 USD · The HT Group is partnering with an insurance agency in North Austin looking for a Call Center Representative. In this role you will be responsible for taking inbound calls from customers regarding t ...
Contact Center Representative

3 weeks ago

Greater Texas Credit Union Austin, United States

Job Description · What's in it for you as a Contact Center Representative: · Hybrid position · Training and ongoing coaching to learn highly desired skills for career development. · Opportunity to be part of agrowing organization where you can make an impact on members, teammates ...
Call Center Representative

3 weeks ago

Ascension Health Austin, United States

**Details** · + **Department:** ACO Member Services · + **Schedule:** Full-Time, 8-hour day shift, Monday - Friday - Remote · + **Facility:** Automated Benefit Services (ABS) · **Benefits** · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement ben ...
Call Center Representative

3 weeks ago

Ascension Health Austin, United States

Details · * Department: ACO Member Services · * Schedule: Full-Time, 8-hour day shift, Monday - Friday - Remote · * Facility: Automated Benefit Services (ABS) · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including empl ...
Contact Center Representative

2 weeks ago

University Federal Credit Union Austin, United States

Member Services Representative I · Job Summary · The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. Has a passion for service excellence, and responds to a high volume of calls by ...