- Bachelor's degree required, preferably in a science or business-related field of study.
- At least 2 years of successful direct sales and business development experience in the academic hospital setting responsible for all aspects of the sales process, with a strong preference for previous solid organ transplant, hepatology, or laboratory experience
- Ability to travel up to 50%
- Customer service focused and professional attitude
- Self-starter who takes control of all account sales processes and solves problems, prioritizes tasks, and mobilizes resources to achieve sales objectives
- Goal oriented with excellent time management, prioritization, and organizational skills and disciplines.
- Excellent interpersonal skills with ability to interact effectively and work efficiently with people at all levels in an organization
- Excellent verbal & written communication skills
- Keenly attentive to detail
- Ability to keep sensitive information confidential
- High level of proficiency with PC based software programs, specifically Microsoft Office suite (Excel, Word, PowerPoint), CRM's (i.e. , Dynamics, etc), plus iPad/iPhone and associated applications.
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
- Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
- Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
- Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Monday-Friday 8:00am-5:00pm
- Salary Range: $90K - $110K, plus commission
-
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Account Manager Kidney Transplant - San Diego, United States - Eurofins USA Clinical Diagnostics
Description
Job Description_
Basic Function and Scope of Responsibility: _
Transplant Genomics Inc. ("TGI") is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by genomics.
TGI's product portfolio of both individual and combined blood gene expression and dd-cfDNA testing is capable of reliably detecting subclinical kidney rejection and acute rejection in kidney transplant patients with stable kidney function, in addition to a new application for liver transplant patients that guides and controls the optimal dose of immunosuppressants.
The Kidney Account Manager – (KAM) is the account "lead" within community Nephrology practices and is primarily responsible for; 1) generating account demand for TGI product offerings with new customers, 2) coordinating and facilitating product adoption and growth, 3) onboarding and educating on ordering process and sample collection, and 4) ultimately assuring a positive customer experience by demonstrating and delivering the Value Proposition(s) of the TGI product portfolio through our clinical, provider, patient, and practice management support systems and resources.
The Kidney Account Manager will lead the growth objectives of the assigned territory by effectively implementing Transplant Genomics' sales and marketing strategies to grow product portfolio volume and revenue.
_
Essential Job Duties:
_
Attainment:
Achieve 100% of sales quotas for assigned territory
Achieve and strive to exceed performance metrics as determined by Sales team leadership
Monitor patient and provider experience collaborating with the client services team
Territory Management:
Analyze information and data to be used in the development of a territory plan to achieve financial objectives maximizing call schedules, targeting, and appropriate company and test positioning
Travel locally and overnight, visiting existing and prospective clients and effectively covering the geographical territory as assigned
Organize, prioritize and perform sales activities which must adhere to business needs and objectives set annually by Sales Management and will include territory routing, call activity and pre-call planning goals.
Collaborate with Medical Affairs, Field Service Liaisons, Client Services, Marketing, Business Development, R&D, and Finance within the larger Eurofins U.S.
Selling:
Develop and implement a territory and strategic sales plan involving multiple stakeholders in the growth of the TGI Eurofins' diagnostic test portfolio.
Gain new use with prospective new clients via demand generation, communicate medical, clinical and patient outcome benefits, deliver product information and prepare quotes and proposals within company guidelines
Promptly and efficiently move a client through the sales process from prospect, target, customer, and client.
Effectively prepare and deliver formal sales presentations to clients
Follow through after the close to ensure solid adoption of product portfolio and maximize test utilization, and to ensure timely fulfillment of test results
Conduct client business reviews throughout the year to retain and grow client business.
Account Onboarding, Billing & Payment Coordination, Education, and Support:
Oversee training, educating, and in-servicing customers on our products, associated pathways for ordering, billing, payment, and reimbursement while driving appropriate product utilization.
Develop and manage relationships with transplant care teams and office staff
Follow through after implementation to ensure solid product adoption, maximize test utilization, and ensure accurate documentation standards are maintained for sample processing and reimbursement
Work to control customer level error rate through development and implementation of process and training
Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.
Provide case support as needed to drive business and support client services in contacting patients directly to schedule blood draw logistics
Communicate with clinical, sales and marketing teams to address technical and clinical questions
Facilitate appeals process with Market Access on behalf of patients and providers
Administration:
Perform routine weekly & monthly administrative duties by established due dates
Enter call notes in to CRM (i.e. ) within expected time-frame.
Assist marketing dept. with research opportunities, data collection, customer reviews and promotion development
Update sales continuum of all Target accounts in CRM (i.e. ) to identify sales phase and account potential
Submit expense reports within 30 days of being incurred
Complete assigned departmental and corporate trainings
Performance Expectations:
Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possible
Represent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all times
Other duties as assigned by management
Qualifications:
Qualifications
_
Essential; Experience, Knowledge, Skills and Abilities: _
Bachelor's degree required, preferably in a science or business-related field of study.
At least 2 years of successful direct sales and business development experience in the academic hospital setting responsible for all aspects of the sales process, with a strong preference for previous solid organ transplant, hepatology, or laboratory experience
Ability to travel up to 50%
Customer service focused and professional attitude
Self-starter who takes control of all account sales processes and solves problems, prioritizes tasks, and mobilizes resources to achieve sales objectives
Goal oriented with excellent time management, prioritization, and organizational skills and disciplines.
Excellent interpersonal skills with ability to interact effectively and work efficiently with people at all levels in an organization
Excellent verbal & written communication skills
Keenly attentive to detail
Ability to keep sensitive information confidential
High level of proficiency with PC based software programs, specifically Microsoft Office suite (Excel, Word, PowerPoint), CRM's (i.e. , Dynamics, etc), plus iPad/iPhone and associated applications.
_
Physical Requirements:
_
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Additional Information
What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Monday-Friday 8:00am-5:00pm
Salary Range:
$90K - $110K, plus commission
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Qualifications
_
Essential; Experience, Knowledge, Skills and Abilities:_
_
Physical Requirements:
_
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Additional Information
What we offer:
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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