- Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field
- Experience with the administration and support of academic enterprise-class systems such as Scheduling, Student Information Systems, Student Financial Aid, Career Planning, or Housing
- Demonstrated solution design using both technical and business process approaches
- Experience with custom developed applications and the software development life cycle
- Experience leveraging APIs, reporting, and data analytics
- Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required
- Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)
- Provide Service Ownership and oversight for assigned service(s), which could incorporate a combination of custom-built and third-party products
- Provide leadership to a matrix team of contractors and full-time staff who provide day-to-day operational support services for their service(s) Provide Tier 2 support to related applications
- Handle incidents assigned to services and coordinate with other support staff
- Ensure regular communication with all involved partners, stakeholders, and the community about current status of projects, as well as what is on the product horizon
- Assess, pilot, and operationalize application enhancements, as driven by the stakeholder demand
- Collaborate closely with HBS IT and HUIT support teams to measure effectiveness and support models through development of metrics
- Manage the entire product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans
- Determine customer requirements (via research, personal interviews, focus groups, surveys, roundtables, etc.) and translate them, through the HBS development process, into user stories, technical product requirements, and representation in projects
- Oversee the fiscal year budget and plan and prioritize new and enhanced offerings for assigned services and applications
- Complete other responsibilities as assigned
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
-
Harvard University Boston, United StatesAdditional Qualifications and Skills · The minimum of five years' post-secondary education or relevant work experience required above must include at least five years' progressively responsible experience as an application administrator or in a technical support role. · The fol ...
-
AVP, Business Intelligence
2 weeks ago
Global Atlantic Financial Group Opportunities Boston, United StatesPosition Overview: · The Assistant Vice President of Business intelligence will be responsible for managing and providing leadership on various key BI systems and services that includes Tableau Cloud, Alteryx and SAP Business Object. Assistant Vice President will provide people ...
-
Salesforce Administrator
1 week ago
Beacon Hill Boston, United StatesSalesforce Administrator k · Our client, an asset management firm is seeking an experienced Salesforce Administrator to join their Information Technology department and be responsible for the administration of the platform as well as actively engaging with key stakeholders to enh ...
-
Senior Executive Assistant
3 weeks ago
Fidelity Investments, Inc. Boston, United StatesThe administrative staff at Fidelity plays a vital role in the company's success, and those individuals serving in these positions are recognized by their colleagues as key members of their group, department, or interpersonal team. You will work dire Executive Assistant, Executiv ...
-
Assistant Registrar Administration
1 week ago
Suffolk University Boston, United StatesThe Assistant Registrar supports the administrative set up of registrar-related operations in the student information system database (Workday) including, but not limited to, enrollment reporting, registration, grading, and beginning/end of semester Registrar, Assistant, Operatio ...
-
Lead App An, Admin Tech
1 week ago
Harvard University Boston, United StatesAdditional Information · This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus on a weekly basis. Specific schedule will be determined between you and your manager. · We may conduct can ...
-
Boston University BOSTON, United StatesManage research applications and awards at the School of Dental Medicine including 10 departments and two centers. Directly support 5-8 investigators in their grants management. Oversee, manage and problem-solve grant accounting issues. Provide pre & Research, Medicine, Dental, A ...
-
NetSuite Administrator
3 weeks ago
The Panther Group Boston, United StatesManage Day to Day operations within NetSuite Perform day-to-day operations, maintenance, support and troubleshooting activities related to back-end system management and front-end user portal Be a key contributor in helping to standardize NetSuite fu Suite, Administrator, Operati ...
-
Chief Administrative Officer
3 weeks ago
State of Massachusetts Boston, United StatesAbout the Organization: The Division of Standards ("DOS"), an agency within the Office of Consumer Affairs and Business Regulation ("OCABR), is responsible for enforcing the accuracy requirements and other standards relating to commercial weighing an Officer, Administrative, Oper ...
-
Sr. Manager, Software Development
3 weeks ago
First Citizens Bancshares, Inc. Boston, United StatesManage Salesforce environments including Production, Full and Partial Development Sandboxes. Oversee the software development lifecycle, ensuring the proper structures are in place for the on-time delivery of high quality product releases. Deliver re Manager, Software, Developmen ...
-
Manager, Sales Compensation
1 week ago
Epsilon Data Interactive, Inc. Boston, United StatesReporting to the Senior Manager of Sales Compensation, the Manager of Sales Compensation Operations will be responsible for identifying inefficiencies, analyzing workflows, and implementing solutions to improve the sales compensation operational performance. The manager will driv ...
-
Boston Childrens Hospital Boston, MA , USA, United StatesJob Posting Description · *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions · (Not eligible for internal folks) · Please note- we are looking for someone who can go to our Waltham office occasionally. · Job Summary: · Works under close ...
-
Law Firm Receptionist
3 weeks ago
Latitude, Inc. Boston, United StatesReceptionist/Office Assistant to sit in its Boston office. The Receptionist/Office Assistant is responsible for answering incoming calls, directing calls to other members of the Firm, greeting clients, vendors, and other guests, demonstrating professionalism at all times. The Rec ...
-
Finance Business Partner
2 weeks ago
Aptia Group Boston, United StatesAbout Us: · Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, cateri ...
-
Associate Board Counsel
1 week ago
State of Massachusetts Boston, United StatesAbout the Office of the Massachusetts State Treasurer and Receiver General ("Treasury") · Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with ...
-
Pediatric Testing Psychologist
11 hours ago
LifeStance Health Boston, United StatesWe are actively looking to hire talented pediatric psychologists, who are passionate about patient care and committed to clinical excellence. · Description As a Psychologist at LifeStance Health, you will be an integral part of our growing team, serving the mental healthcare nee ...
-
Executive Assistant
1 week ago
Boston Public Health Commission Boston, United StatesDUTIES · The Executive Assistant & Finance Administrator reports to the Chief Financial Officer and is responsible for the detailed organization and smooth operation of the Finance department. In addition to providing administrative support to the CFO and Finance Directors, this ...
-
ONLY W2
2 weeks ago
Yoh, A Day & Zimmermann Company Boston, United StatesImportant: · Only looking for candidates who can work on W2 basis. · If you have GC/US Citizen/EAD and only can work on C2C, please do not apply. · If you have H1B and would need H1B transfer, please feel free to apply. We are open for H1B transfer candidates. · Candidates need ...
-
Senior Database Administrator
4 weeks ago
Fidelity TalentSource LLC Boston, United StatesJob Description: · Position Description: · ***Applicants are permitted to work from at-home worksite anywhere in the United States*** · Provides end-to-end support of physical database design, deployment, data replication, performance tuning and security using Db2 on z/OS, Oracl ...
-
Executive Assistant
2 weeks ago
Boston Childrens Hospital Boston, United StatesJob Posting Description · The Executive Assistant shall be responsible for:Exercising judgment and discretion to handle incoming issues and requests, determining appropriate actions, responses, and solutions in a responsive and professional manner. · Understanding and effectively ...
Lead Application Analyst, Administrative Technologies - Boston, United States - Harvard University
Description
Additional Qualifications and SkillsThe minimum of five years' post-secondary education or relevant work experience required above must include at least five years' progressively responsible experience as an application administrator or in a technical support role.
The following are preferred:
This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus on a weekly basis. Specific schedule will be determined between you and your manager.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here:
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Working Conditions
Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and technology? Are you drawn to the community and energy of being on a campus of higher education? Can you see yourself overseeing multiple services to support the business of higher education? If so, consider joining our team as a Lead Application Analyst, Administrative Technologies at Harvard Business School (HBS) and start supporting HBS's mission to educate leaders who make a difference in the world.
The Lead Application Analyst, in consultation with the Senior Director, Administrative Technologies, sets the strategy for critical administrative technology services and provides Tier 2 support to related applications. The Lead Application Analyst is a service owner for key business service(s) and is accountable for the delivery, continuous improvement, and change management of their service(s). They collaborate with a matrixed team that supports and administers technology solutions from across the HBS IT portfolio to meet specific needs. They interface with a wide range of people across HBS and Harvard University and work with HBS IT leaders to set priorities and manage their team's capacity.
The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. They have experience effectively consulting with faculty and business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise level environment. They have excellent listening and critical thinking skills and exhibit the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. They possess superior maturity, professionalism, and judgment.
Responsibilities
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
Benefits
We invite you to visit Harvard's Total Rewards website ) to learn more about our outstanding benefits package, which may include:
Founded in 1908 as part of Harvard University, Harvard Business School ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.
