patient experience representative- urology hybrid bos + waltham - Boston, MA , USA, United States - Boston Childrens Hospital

Description

Job Posting Description
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal folks)

Please note- we are looking for someone who can go to our Waltham office occasionally.


Job Summary:

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.

Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.


Key Responsibilities:

Customer Service:
Provides positive support to patients and families, resolves inquiries, and assists with complex issues.

Patient Registration/Admissions/Discharge:
Monitors clinic activity, manages patient documentation, and facilitates payment processing.

Scheduling:
Coordinates patient encounters and procedures, optimizing resource utilization and patient flow.

Patient Flow Coordination:
Participates in shift handoffs and team huddles.

Administration:
Manages telephone communication, clerical tasks, and medical records.

Technology:
Utilizes office technology and enrolls patients in the patient portal.

Process Improvement:
Actively contributes to departmental and organizational initiatives.



Requirements:

• High School Diploma/GED
• Basic computer skills and customer service experience

Skills:

• Strong interpersonal and communication skills
• Attention to detail and accuracy
• Ability to work with diverse groups

Physical

Requirements:

• Regular sitting, stooping, and bending
• Fine manipulation with hands
• Proofreading and data entry

Blood borne Pathogen Category:
No potential exposure.

Hours: 8:30-5pm M-F