Jobs
>
Denver

    Cloud Support Engineer - Denver, United States - Calypso AI

    Calypso AI
    Calypso AI Denver, United States

    3 weeks ago

    Default job background
    Description
    Company
    Software is eating the world - and AI is eating software.

    Just like the last two decades have seen software penetrate every industry and use case - the next two decades will see AI touch everything we do.

    And as more and more of the mission-critical systems that run our lives are entrusted to algorithms, reliability and safety become a real concern.

    This is where CalypsoAI comes in - we build tools for trusted AI.

    This role combines the immediate responsibilities of a skilled Technical Support Engineer within a SaaS (Software as a Service) environment with a clear path for professional development toward a Site Reliability Engineering (SRE) focus.

    The ideal candidate possesses a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automating processes to ensure exceptional customer experience.


    Proactive Monitoring and Uptime Assurance:
    Monitor key SaaS application metrics, logs, and alerts to identify and preempt
    potential service disruptions.
    Maintain a 24/7 support model ensuring high availability and performance of
    the SaaS environment.


    Customer-Centric Incident Response:
    Serve as a primary point of contact for technical customer inquiries and issues.
    Collaborate with customers to understand their needs, troubleshoot problems effectively, and provide clear explanations.
    Triage, escalate, and own the resolution of technical incidents.


    Development Team Collaboration:
    Analyze metrics, logs, and incident reports to provide critical insights to the development team for troubleshooting and continuous improvement.
    Drive efficiency by identifying patterns and areas for automation.


    Site Reliability Engineering (SRE) Development:
    Propose and implement process automation to streamline incident resolution and improve overall system reliability.
    Introduce SRE concepts and best practices as the team matures, enhancing monitoring, alerting, and self-healing capabilities.

    Qualifications
    2-4 years of experience in a technical support or systems administration role
    Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
    In-depth understanding of SaaS environments and cloud-based architecture (Preferably AWS)
    Proficiency in a scripting language (e.g., Python)
    Strong understanding of networking, databases (Postgresql), and operating systems (Linux)
    Solid Understanding of web technologies (HTTP, REST APIs, JSON, etc.)
    Excellent problem-solving, analytical, and communication skills, both written and verbal
    Ability to work independently and collaboratively within a team
    Willingness to learn new technologies and adapt to changing requirements
    Experience working with a ticketing system

    Bonus
    Knowledge of monitoring tools (e.g., Prometheus, Grafana)
    Experience with Kubernetes
    Experience with configuration management tools (e.g. Terraform)
    Familiarity with cloud infrastructure and technologies
    Previous exposure to SRE principles and practices

    Why CalypsoAI?

    To start with:
    we at CalypsoAI are building the first-ever security for AI solution

    If that's not enough:
    We are a fast-growing startup meaning we have great opportunities to grow within the company
    Endless opportunities to learn from our inspirational, talented team members
    You will never be bored at work again if you join us

    #J-18808-Ljbffr
  • Vaco

    Client IT Support Engineer

    1 week ago

    Vaco Denver, United States

    We are hiring a Client Support Engineer to troubleshoot and resolve client-facing incidents that happen with our healthcare client's integration work. Our client is rebranding and transitioning their software for their healthcare clients - this team will assist in the implementat ...

  • Kaseware

    Technical Support Engineer

    4 weeks ago

    Kaseware Denver, United States

    Job Title: Technical Support Engineer · Location: Denver, Colorado (hybrid) · Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thi ...

  • US Army

    Engineer, Remote Support

    1 week ago

    US Army Denver, United States

    Job Overview: As a Combat Engineer, you'll work quickly and skilfully to help Soldiers navigate while on combat missions by constructing bridges, clearing barriers with explosives, and detecting and avoiding mines and other environmental hazards. You'll provide expertise and come ...

  • Tenth Circuit Court of Appeals

    IT Engineer/Help Desk Support

    22 hours ago

    Tenth Circuit Court of Appeals Denver, United States

    Main content Job Details for IT Engineer/Help Desk Support · Court Name/Organization: Tenth Circuit Court of Appeals Overview of the Position: The Office of the Circuit Executive for the Tenth Circuit Court of Appeals located in Denver, Colorado is seeking a qualified Informa ...

  • Real-Time Innovations

    Software Support Engineer

    3 days ago

    Real-Time Innovations Denver, United States

    Are you an enthusiastic, talented, and experienced Software Engineer with a passion for helping customers solve complex technical problems? Are you interested in the opportunity to grow a customer base of innovative engineers and develop business in the booming Industrial IoT spa ...

  • RMI Laser, LLC

    Technical Support Engineer

    3 days ago

    RMI Laser, LLC Denver, United States

    Job Description · Job DescriptionLocated in Lafayette, CO · RMI Laser is searching for a customer service-minded individual with technical expertise and quality management experience. This person will lead our product quality and customer satisfaction team to provide technical s ...

  • Ovation Workplace services

    Desktop Support Engineer

    1 week ago

    Ovation Workplace services Denver, CO, United States

    Job Role - Desktop Support Technician · Job Summary · Desktop Technician will provide day to day local\remote desktop support, receive inbound · calls, answer questions, troubleshoot and document steps performed to resolve challenges · with hardware, software and application is ...

  • Cribl, Inc

    Technical Support Engineer

    1 week ago

    Cribl, Inc Denver, United States

    Cribl does differently. · What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motiva ...

  • Tecton Corporation

    Technical Support Engineer

    1 week ago

    Tecton Corporation Denver, United States

    As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing a ...

  • Gravitee

    Technical Support Engineer

    1 week ago

    Gravitee Denver, United States

    About Gravitee · In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business ow ...

  • KORE Software

    Technical Support Engineer

    1 week ago

    KORE Software Denver, United States

    Who is KORE Software? · KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include cus ...

  • Kaseware, Inc.

    Technical Support Engineer

    3 weeks ago

    Kaseware, Inc. Denver, United States

    Job Description · Job DescriptionJob Title: Technical Support Engineer · Location: Denver, Colorado (hybrid) · Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of gam ...

  • Ping Identity

    Desktop Support Engineer

    5 days ago

    Ping Identity Denver, United States

    About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't c ...

  • Confluent

    Technical Support Engineer

    5 days ago

    Confluent Denver, United States

    With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day we're creating an entirely new category within data infrastructure - data streaming. This ...

  • Experis

    Account Support Field Engineer PublicSector

    3 weeks ago

    Experis Denver, United States

    Title: Field Engineer/ Field Tech Support · Location: Denver CO · Duration: 24 months · Pay Range : $40/hr to $45/hr (On W2) · We are looking for a " · Field Engineer · "to join one of our Fortune 500 clients. · Job Summary: · As an Account Support Field Engineer, you will be res ...

  • S&P Global

    Support Engineer

    2 days ago

    S&P Global Englewood, United States

    The Team: · The current team is composed off highly skilled SRE engineers who constantly work on automation and enhance the reliability of the applications. They work on incident management, continual improvement and collaborate with colleagues in different domains to deliver dy ...

  • RingCentral

    Manager, Advanced Support Engineering

    16 hours ago

    RingCentral Denver, United States

    Say hello to possibilities. · Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little about us, were the $2 billion global leader in cloud-based communications and collab ...

  • ForgeRock

    Senior Technical Support Engineer

    12 hours ago

    ForgeRock Denver, United States

    About Ping Identity: · At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don ...

  • Workiva

    Senior Product Support Engineer

    1 week ago

    Workiva Denver, United States

    The Senior Product Support Engineer (SrPSE) responds to customer issues across our Workiva platforms. This role ensures timely resolution of customer issues, implements advanced solutions to prevent reoccurrence, and mentors other support engineers. They provide technical and fun ...

  • NICE

    Senior Technical Support Engineer

    1 week ago

    NICE Denver, United States

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...