Jobs
>
Franklin

    Software Field Technician - Columbus, United States - Modula Inc.

    Modula Inc.
    Modula Inc. Columbus, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    Who We Are:

    Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

    Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time.

    · Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging

    · Pursuit of Excellence- Continuous improvement, committed, attention to detail

    · Accountability- Lead by example, follow through, integrity, create trust with team & customers.

    · Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.

    · Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

    Basic Functions and Scope of Job: The purpose of the Software Field technician is to provide, in a timely manner, both remote and on-site customer support for the installation of software systems of Modula Inc. products and resolution of issues related to the software systems of Modula Inc. products. This role may also assist customers needing to procure parts and services.

    Key Responsibilities and Accountabilities:

    · Identify, diagnose, and resolve problems for users of Modula Inc. equipment using phone communication or onsite support.

    · Manage escalation of issues to assure timely resolution.

    · Utilize CRM for scheduling, and maintain accurate and complete records of all customer interactions (i.e. phone support, service, and preventive maintenance)

    · Install, tag, and assist in the configuration of end-user software and peripherals.

    · Coordinate timely service of software by Modula Inc. resources or dealers and vendors.

    · Analyze recurring customer issues and trends to suggest corrective actions.

    · Provide feedback to quality control related to defects found in the field.

    · Support other departments with answers to frequently asked questions from customers.

    · Manage, in a timely manner, personal schedule, expense reports, reporting of hours, and travel arrangements.

    · Promote safety for staff and customers.

    · Provide active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and/or issues.

    · Participate in job rotations to gain product and process knowledge.

    · Participate in a 24/7 on-call rotation.

    · May perform other duties as required.

    Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this cross-functional role will perform other duties as assigned.

    Requirements:

    Qualifications and Skills:

    This role is pivotal in coordinating the company's customer service. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues, clients, and vendors. Relationship building, customer service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and time management skills, and manufacturing aptitude.

    · Minimum education of a high school diploma or its equivalent; bachelor's degree in a related field is preferred.

    · Proficiency with Networking, IP address schemes, troubleshooting, analysis, and problem-solving techniques required; understanding of the manufacturing industry is essential.

    · Strong computer skills, including proficiency in current versions of MS Office, is required (including firewall settings); must be proficient in computer applications including Outlook, Word, Excel, and PowerPoint, and must be able to navigate ERP/MRP (SAP is a plus)

    · Excellent customer service skills, the ability to communicate effectively, and the capabilities to operate independently and take initiative are required.

    · Experience with training individuals and/or classes preferred.

    · Ability to travel of up to 80% is essential and required.

    Work Environment (Position / % of time per day or frequency):

    Walking / 10%

    Standing / 50%

    Sitting / 15%

    Twisting, turning, and squatting / 10%

    Climbing / stepladder occasional

    Pulling, Pushing / Up to 150 lbs. using pallet jack

    Lifting / Up to 50 lbs.

  • GEA Group

    Field Service Technician

    2 weeks ago

    GEA Group Patterson, United States

    **Field Service Technician - Denver, CO**: · GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come a ...

  • Modula Inc

    Software Field Technician

    2 days ago

    Modula Inc Franklin, United States

    The purpose of the Software Field technician is to provide, in a timely manner, both remote and on-site customer support for the installation of software systems of Modula Inc. products and resolution of issues related to the software systems of Modu Field Technician, Field Tech, ...

  • Point Broadband

    Field Service Technician

    2 days ago

    Point Broadband Springboro, United States

    Field Service Technician · Springboro, OH · Summary: · Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivat ...

  • TMG Midwest

    CNC Field Service Technician

    6 days ago

    TMG Midwest Springboro, United States

    Job Description · Job Requisition ID#: 813A · With over 20 years of experience supporting the metalworking community of Ohio, Kentucky and West Virginia, HFO/Midwest is the exclusive distributor for Haas CNC machine tools and rotary products. We're proud to represent America's la ...

  • TMG Midwest

    CNC Field Service Technician

    2 days ago

    TMG Midwest Springboro, United States

    Job Requisition ID#: 813A · With over 20 years of experience supporting the metalworking community of Ohio, Kentucky and West Virginia, HFO/Midwest is the exclusive distributor for Haas CNC machine tools and rotary products. We're proud to represent America's largest machine too ...

  • The Dupps Company

    Field Service Technician

    2 days ago

    The Dupps Company Germantown, United States

    The Dupps Company, a world leader in the manufacture of process equipment, is seeking Field Service Fabricators/Welder for our Germantown, Ohio facility. The Dupps Company provides an excellent benefit package including 401K with match, life, AD&D, medical, dental, short/long ter ...

  • Esko

    Field Service Technician

    2 days ago

    Esko Miamisburg, United States

    WONDERING WHAT'S WITHIN DANAHER? TAKE A CLOSER LOOK. · At first glance, you'll see Danaher's scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms - life sciences, diagnostics, water quality, and ...

  • IVC Technologies

    Field Technician

    2 days ago

    IVC Technologies Lebanon, United States

    Company Overview: · IVC Technologies, based in Lebanon, OH, is the leading independent provider of predictive maintenance solutions with 40 years of history. We specialize in condition monitoring of industrial equipment utilizing a wide range of cutting-edge technologies. Our cu ...

  • ORS Partners

    Field Technician

    2 days ago

    ORS Partners Dayton, United States

    Overview: · Field Technician · Direct Placement · Location: Dayton, Ohio area · At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add su ...

  • Altumint

    Field Technician

    2 days ago

    Altumint Dayton, United States

    Overview: · Field Technician · Direct Placement · Location: Dayton, Ohio area · At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add su ...

  • Omni One

    Field Service Technician

    2 days ago

    Omni One Dayton, United States

    Field Service Technician · Dayton, OH area · $28-$32/hr plus paid OT · 28086 · This family-owned and operated specialty equipment designer and engineering firm has been steadily growing since its founding over two decades ago. They`ve recently added another business division ...

  • CSC ServiceWorks

    Field Service Technician

    2 weeks ago

    CSC ServiceWorks Dayton, OH, United States

    The CSC ServiceWorks Story We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 3,000 dedicated professionals' benefit from work that's steady ( ...

  • Wolter, Inc.

    field service technician

    2 days ago

    Wolter, Inc. Fairfield, United States

    Job Description · Job DescriptionWolter, Inc., a leader in the material handling industry, is seeking skilled Field Service Technicians to service our customers Based out of our Fairfield location, Technicians are needed to service our customers in the Cincinnati area. At Wolter ...

  • CSC ServiceWorks

    Field Service Technician

    2 weeks ago

    CSC ServiceWorks Dayton, OH, United States

    The CSC ServiceWorks Story We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 3,000 dedicated professionals' benefit from work that's steady ( ...

  • Nidec Minster Corporation

    Field Service Technician

    2 days ago

    Nidec Minster Corporation Dayton, United States

    Job Description · Job DescriptionField Service Technician · Nidec Minster Corporation, the largest manufacturer of material forming presses in the United States has an immediate opening for a Field Service Technician. This person will be responsible for providing technical suppor ...

  • AVI-SPL

    Field Service Technician

    2 days ago

    AVI-SPL Vandalia, United States

    : · Job Summary · The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer ...

  • Aurora Technologies

    Development Engineer

    1 week ago

    Aurora Technologies Springboro, United States

    Your future tasks · You will develop technical prototypes and products · You will create CAD designs using SolidWorks, product graphics, and technical documentation · You will also be responsible for development-related calculations · You will work on diverse projects from variou ...

  • RCG Moody International Limited c/- Intertek

    Field Technician I

    1 week ago

    RCG Moody International Limited c/- Intertek Dayton, United States

    Field Technician I - Construction Materials Testing · Professional Service Industries, Inc. (Intertek-PSI) is looking for a Field CMT Technician to join our Building & Construction team in Dayton, OH. · Intertek-PSI is a leading US based provider of assurance, testing, inspectio ...

  • FESCO

    Field Service Technician

    2 weeks ago

    FESCO Dunlap, United States

    Job Description · Job DescriptionField Service Technician · Chattanooga, TN · Overview · FESCO is hiring Field Service Technicians responsible for troubleshooting, diagnosing, and repairing commercial kitchen & refrigeration equipment at our customer locations. Our Technicians al ...

  • Atlas

    CMT Field Technician

    6 days ago

    Atlas Sharonville, United States

    Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees and 140 offices throughout the U ...